Job Description

As an Identity Management Officer at Heathrow, you will play a pivotal role in safeguarding the airport’s security and ensuring seamless access for thousands of colleagues and partners. This is a key role in ensuring compliance with aviation regulations and protecting the systems that keep Heathrow operating safely and efficiently. Your contribution underpins the trust and safety of our operations, helping us deliver a world-class experience for millions of passengers every year.

Working within the Security and Compliance team, you will collaborate closely with operational units, technology teams, and external partners to manage identity verification and access control systems. Success in this role means delivering accurate identity management processes, minimising security risks, and continuously improving workflows to enhance efficiency and compliance.

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• Administer and maintain Heathrow’s identity and access management systems, ensuring accurate and timely updates for all personnel and contractors.
• Verify and validate identity documentation in line with aviation security regulations and internal policies.
• Collaborate with operational teams and external stakeholders to resolve access issues promptly and effectively.
• Monitor compliance with identity management procedures, conducting regular audits and providing clear reports to senior management.
• Support the implementation of new security technologies and process improvements to enhance efficiency and reduce risks.
• Provide guidance and training to colleagues on identity management policies and best practices.

• Proven experience in identity and access management or a similar security-focused role.
• Strong understanding of compliance requirements within regulated environments.
• Excellent attention to detail and accuracy when handling sensitive data.
• Ability to work collaboratively with cross-functional teams and communicate effectively.
• Proficiency in using identity management systems and supporting technologies.
• Proactive problem-solving skills with the ability to manage issues independently.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.