Job Description

The main purpose of the role is to grant access to the restricted areas of Heathrow Airport in line with the Heathrow Security Standards and Department for Transport Statutory. Requirements whilst delivering an excellent customer service. The role will include both pass administration duties and the issuing of a pass. The successful candidate may also be required to cover other duties to support the operation when required. To deliver a customer focussed identity management service. To review and assess application details, ensuring compliance against legislation and the Heathrow ID Pass Standard

This is a full time role with no flexibility to work remotely.

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HAL_F_Identity Management Officer.docx

• To provide excellent customer service to all customers and stakeholders; and maintain exceptional professional standards always
• To support our customers in their journey through pass application, verifying paperwork ensuring compliance checks are conducted and passes are issued
• Attention to detail to ensure that data is checked and inputted accurately in to the Heathrow IT systems.
• Ensure that personal records, invoicing, and technical information is maintained to the required standard Undertake a range of ID processes including issue, revalidations and recording of pass types in accordance with ID Centre policy

• Experience working in a customer service environment essential.
• Must demonstrate a proactive approach to customer service always Knowledge of DfT and Heathrow Security Standards desirable.
• Must be able to work under pressure within a fast-paced environment whilst delivering excellence in service to customers and staff
• Excellent English language skills – additional languages advantageous
• Must have proven ability to successfully communicate professionally with people at all levels Must have an intermediate computer skill with ability to use Internet, email, word processing, spreadsheets, and databases
• A knowledge of Heathrow’s operation is desirable
• Attention to detail and a high level of accuracy required when inputting data