Job Description

Role Title : Identity Governance User Reconciliation Senior Analyst (L9)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview: This role will be part of Synchrony Identity and Access Management Technology and Governance team which ties to Synchrony Information Security team.

Role Summary/Purpose: The Identity Governance User Reconciliation Senior Analyst is responsible for the validation of access between Synchrony systems and Synchrony’s identity governance platform. Synchrony leverages SailPoint Identity IQ for its identity governance platform. An access reconciliation portal was created to reconcile access and role data between SailPoint Identity IQ and the target Synchrony system. This role will have the responsibility to ensure all access and role information in Synchrony’s identity governance platform matches exactly with the respective access in each Synchrony system. This role will be a critical member of Synchrony’s identity governance configuration management agile product team.

Key Responsibilities:

• Ensure access and role information in Synchrony’s identity governance platform matches with the access information in the respective Synchrony system.
• Ensure roles and privileges that exist in the target system have an IT Role in Synchrony’s identity governance platform.
• Work with Synchrony’s Role Based Access Control (RBAC) team to have IT Roles created for any roles that exist in the target system, but not in Synchrony’s identity governance platform.
• All role and access discrepancies must be remediated with the help of the technology owner and Synchrony’s security administration team. Any remaining discrepancies must certified outside Synchrony’s identity governance platform and appropriately risk treated.
• For any systems that are not onboarded onto the access reconciliation portal, a manual reconciliation of access must be performed in accordance to the published job aid.
• Partner with technology owners, the IAM security administration team and the access reconciliation portal development team to ensure accurate and complete role and workgroup configurations.
• Ensure all access reconciliation job aids and end user guides are accurate, maintained and effectively communicated regularly.
• Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process.
• Provide training and education to technology owners and stakeholders on access management best practices and standards.
• Identify, propose and remediate process and technical gaps in Synchrony’s access reconciliation service.

Required Skills/Knowledge :

• 2 – 4 years of information technology (IT) experience with at least 2 years of experience in the Identity Access Management (IAM) domain.
• Minimum 2 years of role administration experience within SailPoint IdentityIQ.

Desired Skills/Knowledge :

• Working knowledge of Jira and SAFE agile framework
• Working knowledge of entitlements and IT roles.
• Working experience managing ServiceNow requests and incidents, resolving tickets within SLA.
• Proven strong analytical and problem solving skills
• Strong oral and written communication skills
• Strong interpersonal skills
• Working knowledge of Microsoft Teams, SharePoint and Excel
• Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST
• Good understanding of AWS and O365 environments
• Working knowledge of Oracle Database and SQL.

Eligibility Criteria:

• Bachelor’s Degree with 2 to 4 years of relevant IT work experience of information technology (IT) experience with at least 2 years of experience in the Identity Access Management (IAM) domain.

Work timings: 1:00 PM – 10:30 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L7 Employees and above employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L7 Level Employees can apply.

Grade/Level: 09

Job Family Group:

Information Technology