At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
IAM Engineer will be responsible for designing, implementing, and maintaining our identity and authentication systems at Probe (Okta, Google Workspace, etc.). IAM Engineer will play a key role in protecting Probe’s digital environment by designing and delivering secure, scalable authentication, authorisation, and identity lifecycle solutions. You’ll help deliver a secure yet seamless user experience.
Main Responsibilities:
● Experience with integrating enterprise applications into OKTA, groups, rules, and workflow.
● Experience with OKTA to manage users, groups, conditional access, SAML/SSO
● Working knowledge of OAuth, SAML, SCIM, JWT, and authentication/authorisation frameworks
● Design, implement, and maintain our identity and authentication systems
● Automate and orchestrate user lifecycles across our systems and services – from beginning to end (Experience with Workday integration is desirable)
● Build and maintain identity lifecycle workflows (OKTA)
● Support access governance processes including certifications and access reviews
● Work with HR and application teams on onboarding and access workflows
● Troubleshoot complex identity and access issues
● Manage and improve our auth policies, access controls, and build (or rebuild) a strong access management policy within our identity systems
● Respond to incidents as part of an on-call roster or in priority incidents
● Familiarity with cyber security principles, standards, and technologies, including firewalls, intrusion detection/prevention systems.
● Write documentation and maintain diagrams of your solutions and applications, ensuring readability and understanding
● Constantly learn, test, evaluate, and enhance our products and offerings
● Work with IT Operations and IT Engineering to help fill gaps and collaborate on other projects and services
● Administering and supporting Google Workspaces is highly desirable
● System engineer background is highly desirable
● Automation skills using PowerShell, Python, or any desirable scripting language are a plus
● Liaise with third-party vendors
● Ensure a safe, healthy, and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
● Participate in weekly team meetings and contribute to overall team learnings ● Comply with and execute other duties and responsibilities as deemed necessary by management
● Ensure you do not discriminate against, harass, or bully co-workers, prospective co-workers, Probe sub-contractors, visitors, clients, or customers, and ensure you treat people with fairness and respect in the performance of your duties.
● Ensure all Probe policies, including Business Management System and Security policies and procedures, are adhered to.
● Ensure Occupational Health and Safety policies and procedures are adhered to
Key Skills and Personality Traits:
● Experience with architecting and implementing/integrating applications with OKTA
● Excellent knowledge of OKTA workflows, SSO, MFA, Groups, Rules, etc.
● Have an analytical and structured approach to problem-solving
● Intermediate Systems engineer knowledge
● Basic networking skill
● Excellent communication skills
● Proven project coordination skills
● Ability to resolve problems professionally and systematically in highly stressful environments
● Ability to document solutions, systems and changes
● Ability to plan and prioritise own workload according to the business requirements
Qualifications and Typical Experience:
● 3-4+ years of experience in Identity and Access Management engineering
● Experience in a multi-vendor environment
● Vendor-related certification, such as OKTA, Microsoft, VMware, AWS, is highly regarded
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
