Position Summary
The IAM Analyst is responsible for executing daily Identity and Access Management activities
across customer-supported environments. This role performs user provisioning, deprovisioning,
access modifications, access validation, and related IAM service requests while adhering to
customer policies, compliance requirements, and documented procedures. The IAM Analyst
works closely with customer stakeholders and internal teams to ensure users receive
appropriate access while maintaining security, audit readiness, and operational consistency. The
role requires strong attention to detail, sound judgment, and a process-driven approach to
access management activities.
Supervisory Responsibilities
• None
Responsibilities
• Process user provisioning requests across supported systems.
• Process user deprovisioning requests according to policy.
• Complete approved access modification requests accurately.
• Validate approvals before granting or modifying access.
• Follow documented IAM procedures and workflows.
• Manage user access across supported applications.
• Support employee onboarding and offboarding activities.
• Disable terminated user access within required timelines.
• Document all completed work within the ticketing system.
• Escalate nonstandard requests to the IAM Team Lead.
• Support access reviews and compliance validation efforts.
Confidential - Arraya Solutions, Inc.
• Assist with audit evidence requests and documentation.
• Maintain accurate records of completed access changes.
• Communicate professionally with users and stakeholders.
• Participate in knowledge transfer and training activities.
• Identify documentation gaps and process improvements.
• Support daily IAM operations and ticket management.
• Ensure compliance with established access procedures.
Expectations
• Complete IAM requests accurately and efficiently.
• Meet defined response and resolution targets.
• Follow customer policies and documented procedures.
• Maintain audit-ready ticket documentation at all times.
• Validate approvals prior to processing requests.
• Escalate exceptions and policy concerns appropriately.
• Demonstrate strong attention to detail in all work.
• Support compliance and audit-related activities.
• Maintain accuracy across all access management tasks.
• Contribute to knowledge article and SOP updates.
• Communicate professionally with internal and external users.
• Support continuous improvement of IAM operations.
• Promote a customer-focused and security-first mindset.
Preferred Qualifications and Experience
• 2+ years of IAM or access administration experience.
Confidential - Arraya Solutions, Inc.
• Experience with provisioning and deprovisioning activities.
• Experience processing access modification requests.
• Familiarity with Active Directory administration.
• Familiarity with Microsoft Entra ID administration.
• Understanding of role-based access control concepts.
• Experience working within ITSM ticketing platforms.
• Strong attention to detail and documentation skills.
• Strong written and verbal communication skills.
• Ability to follow defined processes consistently.
• Familiarity with SOX compliance requirements preferred.
• Familiarity with ISO compliance requirements preferred.
• MSP or multi-client support experience preferred.
• ITIL Foundation certification preferred.
• Security certifications are considered a plus.
Education
• Associate or bachelor's degree in Information Technology, or related field preferred.
• Equivalent IAM, security, or service management experience will be considered.
• Additional IAM, Microsoft, security, or compliance certifications are a plus.
Position Type and Expected Hours of Work
• Full-Time
• Remote
• 40 hours per week
• Monday through Friday with the ability to support after hour escalations if needed.
Confidential - Arraya Solutions, Inc.
• Ability to adjust schedule to support evening meetings.
• Support of an 18x5 coverage model as required.
• Schedule flexibility for customer meetings and escalations.
Working Conditions and Physical Requirements
• Prolonged periods of working at a computer workstation.
• Ability to communicate effectively through multiple channels.
• Comfortable operating standard office productivity tools.
• Ability to participate in virtual meetings regularly.

Preferred Qualifications and Experience

• 
  2+ years of IAM or access administration experience.
• 
  Experience with provisioning and deprovisioning activities.
• 
  Experience processing access modification requests.
• 
  Familiarity with Active Directory administration.
• 
  Familiarity with Microsoft Entra ID administration.
• 
  Understanding of role-based access control concepts.
• 
  Experience working within ITSM ticketing platforms.
• 
  Strong attention to detail and documentation skills.
• 
  Strong written and verbal communication skills.
• 
  Ability to follow defined processes consistently.
• 
  Familiarity with SOX compliance requirements preferred.
• 
  Familiarity with ISO compliance requirements preferred.
• 
  MSP or multi-client support experience preferred.
• 
  ITIL Foundation certification preferred.
• 
  Security certifications are considered a plus.

Education

• 
  Associate or bachelor's degree in Information Technology, or related field preferred.
• 
  Equivalent IAM, security, or service management experience will be considered.
• 
  Additional IAM, Microsoft, security, or compliance certifications are a plus.

Position Type and Expected Hours of Work

• 
  Full-Time
• 
  Remote
• 
  40 hours per week
• 
  Monday through Friday with the ability to support after hour escalations if needed.
• 
  Ability to adjust schedule to support evening meetings.
• 
  Support of an 18x5 coverage model as required.
• 
  Schedule flexibility for customer meetings and escalations.

Working Conditions and Physical Requirements

• 
  Prolonged periods of working at a computer workstation.
• 
  Ability to communicate effectively through multiple channels.
• 
  Comfortable operating standard office productivity tools.
• 
  Ability to participate in virtual meetings regularly.