Position:
Identity Access Management Consultant

Location:
Toronto, ON (Onsite)

Job ID#:
RQ11268

Duration:
7
Months

Role Overview

We are seeking two Junior Identity Access Management
Consultants to support enterprise-scale Public Key Infrastructure (PKI) and
Identity & Access Management (IAM) environments. The role focuses on
supporting, maintaining, upgrading, securing, and enhancing mission-critical
IAM and PKI systems while collaborating with stakeholders, infrastructure
teams, and application owners to deliver reliable identity services.

Key Responsibilities

1. PKI Environment Support & Modernization

• 
  Support
  PKI environments across Development, User Acceptance Testing (UAT), and
  Production environments.
• 
  Upgrade
  Entrust Certificate Authority platforms from legacy versions to current
  supported releases.
• 
  Assist
  with migration initiatives to managed cloud-based PKI services.
• 
  Implement
  disaster recovery sites for Certificate Authority infrastructure.
• 
  Configure
  and support Hardware Security Modules (HSMs).
• 
  Upgrade
  directory services platforms and related technologies.
• 
  Execute
  proof-of-concepts for new PKI-related services.
• 
  Monitor
  system health, performance, availability, and service status.
• 
  Start,
  stop, backup, restore, and recover service components as required.
• 
  Perform
  system tuning and optimization activities.
• 
  Apply
  patches, renew certificates, and maintain software licensing requirements.
• 
  Triage,
  analyze, troubleshoot, and resolve incidents related to PKI services.
• 
  Identify
  and resolve application and infrastructure problems affecting IAM and PKI
  environments.
• 
  Assess
  the impact of proposed changes from clients and service providers.
• 
  Document
  support procedures, maintenance requirements, and operational processes.
• 
  Work
  with software vendors when extended support or escalation is required.

2. Production Support & On-Call Services

• 
  Provide
  24x7 on-call support for production environments.
• 
  Provide
  scheduled support coverage for non-production environments.
• 
  Participate
  in incident management as a coordinator, analyst, or SME.
• 
  Participate
  in change management activities as a coordinator, analyst, or SME.
• 
  Support
  networking infrastructure components including:
• 
  Load
  Balancers
• 
  Firewalls
• 
  Proxy
  Servers
• 
  Gateways
• 
  Routers
• 
  Provide
  application support across IAM and PKI technology stacks.

3. Application Integration Services

• 
  Support
  client integrations with enterprise PKI and IAM platforms.
• 
  Analyze
  technical requirements and design appropriate integration solutions.
• 
  Develop
  and document integration patterns, standards, and approaches.
• 
  Create
  processes and plans that support successful integrations.
• 
  Construct,
  test, and deploy integration solutions.
• 
  Troubleshoot
  and resolve integration-related issues.
• 
  Develop
  utilities, scripts, applets, and reports to automate integration
  processes.
• 
  Document
  integration designs and implementation approaches.

4. Support Tool Enhancement

• 
  Develop
  requirements for operational support tools.
• 
  Evaluate
  and recommend new tools and solutions.
• 
  Install
  and configure support tooling.
• 
  Develop,
  test, and deploy scripts, queries, reports, procedures, and automation
  solutions.
• 
  Document
  operational support requirements and procedures.

5. Disaster Recovery Support

• 
  Assist
  in implementing disaster recovery solutions for future PKI applications.
• 
  Define,
  document, and maintain operational disaster recovery procedures and
  processes.

6. System Management & Monitoring

• 
  Define,
  document, configure, implement, and test system management processes.
• 
  Establish
  monitoring standards, metrics, thresholds, and alerting mechanisms.
• 
  Implement
  monitoring and operational alerting solutions.
• 
  Work
  with hosting and infrastructure providers to implement system management
  procedures.
• 
  Document
  system administration and operational processes.

7. Knowledge Transfer & Team Development

• 
  Contribute
  to role definitions and support models for PKI sustainment teams.
• 
  Develop
  knowledge transfer plans and learning activities.
• 
  Create
  plans to transition support functions to internal teams.
• 
  Deliver
  knowledge transfer sessions and documentation.
• 
  Support
  a culture of operational excellence and continuous improvement.

Required Qualifications

Large Application Solutions & Technologies

• 
  10+
  years of experience sustaining commercial off-the-shelf (COTS) Identity
  and Access Management solutions, including administration, operations,
  support, monitoring, patching, and troubleshooting.
• 
  At
  least 4 years supporting implementations with more than 10,000 registered
  users.
• 
  10+
  years of experience designing, developing, deploying, and supporting
  large-scale application implementations using:
• 
  Entrust
  PKI Suite
• 
  Oracle
  Identity Manager (OIM)
• 
  LDAP
  Tools (e.g., Apache Directory Studio, LDAP command-line tools)
• 
  Microsoft
  IIS
• 
  Apache
  HTTPD
• 
  IBM
  Web Server
• 
  NGINX
• 
  Oracle
  WebLogic
• 
  SQL
• 
  Oracle
  Database 11g or later
• 
  Solaris
• 
  Windows
• 
  AIX
• 
  Linux
• 
  Experience
  with ITIL processes including:
• 
  Service
  Level Management
• 
  Problem
  Management
• 
  Change
  Management
• 
  Release
  Management
• 
  Capacity
  Management
• 
  Strong
  experience investigating, troubleshooting, and resolving complex
  IAM-related incidents and problems.
• 
  Experience
  supporting change and release management processes for large-scale
  applications.
• 
  Experience
  with automated testing tools such as:
• 
  Team
  Foundation Server (TFS)
• 
  Robot
  Framework
• 
  GOSS
• 
  SikuliX
• 
  Visual
  Studio Team Services (VSTS)
• 
  Strong
  verbal, written, interpersonal, and negotiation skills.

Identity & Access Management Expertise

• 
  Minimum
  4 years of experience working with Entrust PKI environments.
• 
  Strong
  knowledge of security technologies including:
• 
  PKI
• 
  PMI
• 
  SSL/TLS
• 
  Encryption
  technologies
• 
  Authentication
  technologies

Quality Assurance & Release Management

• 
  10+
  years of experience applying quality assurance and quality control
  methodologies within large enterprise application environments.
• 
  Experience
  serving as a central point of contact for operational incidents and
  problem management activities.

Must-Have Skills

• 
  10+
  years administering and supporting enterprise IAM environments.
• 
  10+
  years designing and supporting large-scale implementations using Entrust
  PKI Suite and Oracle Identity Manager.
• 
  Extensive
  experience with ITIL service management processes.
• 
  Experience
  supporting environments with 10,000+ users.
• 
  Strong
  troubleshooting, diagnostics, and problem-resolution capabilities.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve
customers in two ways, we provide:

1. 
   Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. 
   Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enable us to provide the Expert Technical staff
needed to solve challenging business and IT problems. IT leaders in the most
reputable organizations in Canada have relied on Symbiotic Digital to help them
staff difficult assignments with proven Experts uniquely evaluated by our
proven QMS- Quality Management System Staff Development Model. We are a 100%
Indigenous owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

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RecDep@symbioticgroup.com

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