Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

JC - 198357

Band – B2

Location – All Wipro Location. Specifically Hyderabad

Flexibility to work in a 24x7 rotational support environment.

We are seeking a highly skilled Azure Identity Support Engineer with deep hands-on expertise in Microsoft Entra ID (Azure AD) and Identity & Access Management (IAM). The ideal candidate combines strong technical troubleshooting capabilities with exceptional customer communication skills, enabling effective resolution of complex identity and access-related challenges for enterprise customers.

Key Responsibilities

Own and manage customer-reported issues related to Microsoft Entra ID and Azure Identity services, ensuring timely resolution and an outstanding support experience.

Troubleshoot and resolve complex authentication, authorization, MFA, SSO, Conditional Access, and identity synchronization issues.

Lead investigations for critical incidents (Sev1/Sev2), perform root cause analysis (RCA), and collaborate with Product and Engineering teams for escalations.

Provide technical guidance and best-practice recommendations to customers on identity security, governance, and access management.

Drive end-to-end case ownership with proactive communication, stakeholder management, and customer advocacy.

Flexibility to work in a 24x7 rotational support environment.

Required Technical Skills:

Strong hands-on experience with Microsoft Entra ID (Azure AD) and Identity & Access Management.

Expertise in Authentication, Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Conditional Access.

In-depth knowledge of RBAC, Privileged Identity Management (PIM), Access Reviews, and Privileged Access Governance.

Experience with App Registrations, Enterprise Applications, Service Principals, and Managed Identities.

Strong understanding of Entra Connect, Cloud Sync, and hybrid identity synchronization.

Knowledge of B2B Collaboration, External Identities, and cross-tenant access scenarios.

Proven troubleshooting experience with AADSTS errors, account lockouts, MFA challenges, provisioning issues, and identity lifecycle management.

Proficiency in analysing Sign-in, Audit, and Diagnostic Logs using KQL/Kusto.

Working knowledge of PowerShell, Azure CLI, and Microsoft Graph for automation and administration.

Preferred Qualifications

Microsoft Certified: Identity and Access Administrator Associate (SC-300) certification.

Experience supporting enterprise-scale cloud environments and mission-critical workloads.

Mandatory Skills: Cloud-Microsoft Azure .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.