Job Description

ID Specialist

Location: Leicester
Department: Shared Services – ID Team
Company: Simplify

About the Role

We’re looking for a detail-focused and driven ID Specialist to join our growing Shared Services team in Leicester. This is a pivotal role where you’ll help ensure we remain fully compliant with anti-money laundering (AML) regulations by verifying client identities and supporting secure property transactions.

Working in a fast-paced and collaborative environment, you’ll partner with third-party ID providers, communicate with clients and internal stakeholders, and play a key role in delivering high-quality service while meeting team KPIs.

If you thrive on accuracy, enjoy problem-solving, and want to build expertise in compliance and identity verification, this is a fantastic opportunity to develop your career with Simplify.

What You’ll Be Doing

• Managing daily task lists in line with team priorities
• Processing identity checks via external ID providers
• Uploading ID results and communicating outcomes to clients and conveyancers
• Liaising with clients and compliance teams to resolve ID queries and make risk-based decisions
• Handling incoming and outgoing calls as required
• Managing and processing original ID documentation
• Proactively chasing third parties via phone and email
• Supporting team targets and overall service delivery
• Assisting with escalations and complex ID verification queries
• Contributing to internal training across teams, including offshore colleagues
• Supporting reporting and daily statistics for the Team Manager
• Identifying opportunities for process improvement and continuous enhancement
• Providing occasional evening and weekend cover when required

About You

You’ll be a highly organised and motivated individual with excellent attention to detail and a proactive, can-do attitude. You’ll enjoy working both independently and as part of a team, and you’ll be confident communicating with a wide range of stakeholders.

Key Skills & Experience (Essential)

• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• Ability to organise, prioritise, and manage workload effectively
• Strong problem-solving and research capabilities
• Confident working with people from diverse backgrounds
• Solid IT skills including Microsoft Word, Excel, and Windows
• Ability to work independently and make informed decisions

Desirable Experience

• Experience in an AML, ID verification, or compliance-related role
• Knowledge of client identity verification requirements
• Previous experience within a conveyancing or legal environment
• Relevant qualifications in law or a related field

Personal Attributes

• Positive, self-motivated, and results-driven
• Calm and adaptable in a fast-paced environment
• Professional and empathetic communicator
• Strong team player who supports others and shares knowledge
• Committed to delivering excellent customer service
• Willing to learn and develop, recognising when to seek support
• Able to identify improvements and contribute to business change

Our Benefits

At Simplify, we believe in supporting our people both professionally and personally. We offer a competitive benefits package, including:

• 25 days holiday plus bank holidays
• Holiday buy & sell scheme
• Company pension scheme
• Life assurance
• Employee assistance programme (EAP)
• Access to employee discounts and perks platform
• Wellbeing support initiatives
• Career development and progression opportunities
• Ongoing training and development

Why Join Simplify?

At Simplify, we’re passionate about delivering excellent service and creating a supportive, inclusive workplace where our people can thrive. You’ll join a collaborative team, gain valuable compliance expertise, and have opportunities to grow your career within a leading property services group.

Apply Today

If you're ready to take the next step in your career and play a key role in safeguarding our processes, we’d love to hear from you.