Title: ID Review Specialist- Position 02066
State Role Title: Prog Admin Specialist I
Hiring Range: $52,300 - $60,145
Pay Band: 4
Agency: Department of Motor Vehicles
Location: DMV Headquarters, Richmond VA (ID REVIEW WORK CENTER)
Agency Website: www.dmv.virginia.gov
Recruitment Type: State Employee Only - E
Job Duties
The Virginia Department of Motor Vehicles (DMV) is seeking a full-time ID Review Specialist. This is a technical role within a high-volume regulatory unit that focuses on verifying identity documents (e.g. Permanent Resident Cards, I-797 form, foreign passports with U.S. visas, etc.) to determine applicants' eligibility for driver's licenses and ID cards. This position makes decisions about exceptions to document requirements and provides guidance to DMV staff and customers. This position requires a high level of expertise in DMV policies, state and federal laws, and document verification procedures.
Responsibilities Include:
•Reviewing and verifying identity, legal presence, Social Security, and residency documents for issuing driver’s licenses and ID cards, ensuring compliance with Virginia and federal regulations
•Assessing customer requests for exceptions to identity document requirements, ensuring compliance with state and federal regulations
•Clearly communicating document requirements, regulatory updates, and DMV policies to internal stakeholders, enabling effective processing and compliance
•Providing guidance to DMV customer service centers, assisting with complex inquiries related to document verification and exceptions
•Participating in and complete mandatory DMV training programs, including fraud detection and policy updates, to maintain expertise in document verification and compliance
This position will report in-person to our Headquarters Office in Richmond with limited telework options available after the initial 6-month training period.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
• Ability to research, interpret, and apply laws and regulations, and to analyze documents for authenticity and compliance
• Strong verbal and written communication skills to interact with internal staff, customers, and federal agencies
• Ability to resolve document discrepancies and eligibility issues within a regulatory framework
• Proficient in Microsoft Office for managing data and reporting
• Experience addressing customer issues professionally while ensuring compliance with policies and legal requirements
Additional Considerations
•Experience working in a governmental or public-facing regulatory environment
•Experience using DMV systems (CSS, OnBase)
•Experience in processing and verifying immigration-related documents
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
