Job Description

CEL Critical Power is a global leader in delivering advanced data centre and industrial power solutions. With over 40 years of innovation, CEL specializes in modular power systems - including Power Pods, Switchgear, PDU’s, RPPs and busway products- engineered to meet the highest international standards. Operating from over 400,000 sq. ft. of lean manufacturing facilities in the USA and Ireland, CEL partners with clients from the concept stage to deliver scalable, customized solutions that power the AI revolution and beyond. Their commitment to quality, innovation, and long-term partnerships makes them a trusted provider in critical infrastructure worldwide.

We are seeking an enthusiastic and motivated ICT Technician to join our team on a 6-month fixed-term contract. This is an excellent opportunity for a recent graduate in IT, Computer Science, or a related discipline to gain hands-on experience in a fast-paced, multi-site corporate environment.

Working alongside an experienced ICT team, you will provide first-line technical support to end users, assist with the administration of Microsoft technologies, and contribute to a range of infrastructure and digital transformation projects. This role offers broad exposure across IT support, systems administration, and project delivery, making it an ideal first step for someone looking to develop a career in Information and Communications Technology.

Key Responsibilities

End User Support

• Log, triage, and resolve first-line IT support tickets.
• Provide day-to-day support for desktops, laptops, mobile devices, peripherals, printers, and scanners.
• Assist users with troubleshooting hardware, software, and connectivity issues.
• Escalate complex issues to the internal ICT team or external service providers where required.
• Support meeting room technology, audiovisual equipment, and conferencing systems.

Microsoft & Windows Administration

• Assist with the administration of Microsoft 365 and Windows environments.
• Support user account creation, licence allocation, password resets, and access management.
• Configure and deploy laptops, desktops, and mobile devices.
• Gain practical experience with Microsoft Entra ID (Azure AD) and identity management processes.

ICT Projects & Continuous Improvement

• Support the delivery of strategic ICT initiatives, including infrastructure, security, and cloud-based projects.
• Assist with testing, deployment, documentation, and implementation activities.
• Contribute to projects such as Single Sign-On (SSO), Azure Virtual Desktop (AVD), and other digital transformation initiatives.

Employee Onboarding & Equipment Lifecycle

• Prepare and configure devices for new employees.
• Set up user accounts, licences, and required system access.
• Support IT inductions and ensure a positive onboarding experience.
• Assist with device refresh programmes and equipment lifecycle management.

Asset Management & Documentation

• Maintain accurate IT asset registers and equipment inventories.
• Monitor stock levels and support procurement processes where required.
• Create and update standard operating procedures (SOPs), knowledge base articles, and user guides.

Requirements

Essential

• Degree or higher in Information Technology, Computer Science, or a related discipline.
• Strong interest in IT support, systems administration, and technology.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a professional, patient, and positive attitude.
• Good problem-solving and troubleshooting abilities.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work on-site in our Citywest office on a full-time basis.

Desirable

• Knowledge of Microsoft 365 and Windows operating systems.
• Previous experience in a technical support, helpdesk, placement, internship, or customer-facing role.
• Familiarity with ticketing systems and IT support processes.
• Experience setting up, configuring, or troubleshooting computer hardware and peripherals.

Benefits

Why Join CEL Critical Power?

Join a Trusted Industry Leader – 42 Years of Excellence
CEL has been delivering high-quality, bespoke power distribution solutions for over four decades, with products that stand the test of time.

Be Part of a Global Expansion
With CEL launching its first US manufacturing plant, you will have the opportunity to work on international projects and documentation standards while collaborating with colleagues across North America.

Collaborate with World-Class Engineers, Vendors & Industry Experts
You’ll work alongside leading engineers, project managers, document controllers, product managers, and global vendors, ensuring excellence and operational success across CEL’s international teams.

Shape the Future of CEL – Critical Power
This is more than just an operator role—it’s an opportunity to help forge the future of CEL and our expansion across the US.

Competitive Salary, Benefits & Career Growth
We offer structured career development, professional training, and leadership opportunities, ensuring long-term career progression.