Job Description

Role ICT Systems Analyst – SuccessFactors

Location Murarrie, Brisbane, QLD

Employment Type Full-time, Permanent

Help deliver innovative technology solutions that support meaningful outcomes across Australia

If you're passionate about enterprise systems, business analysis and digital transformation, this is your opportunity to contribute to technology solutions that support our people, centres and communities.

Our Role:

As an ICT Systems Analyst – SuccessFactors, you will play a key role in analysing business requirements and supporting the design and implementation of enterprise technology solutions aligned with Goodstart’s ICT strategy and operational goals.

Working closely with stakeholders across ICT, PMO, Operations and external vendors, you will assess functional and technical requirements, develop detailed specifications and support the successful delivery of SuccessFactors solutions and associated integrations.

You’ll contribute to the ongoing uplift of ICT capability by supporting ITIL-aligned processes across Incident, Change, Request and Problem Management, while driving solutions that leverage standard SuccessFactors functionality and best practice approaches.

This role offers the opportunity to work within a collaborative ICT environment where your analytical capability, stakeholder engagement skills and technical expertise will directly support operational excellence and digital transformation initiatives.

Your Impact:

• Analyse business and technical requirements to support the design and delivery of enterprise solutions
• Develop detailed technical specifications and configuration workbooks for SuccessFactors implementations and integrations
• Support the implementation and optimisation of ITIL-aligned processes including Incident, Change, Request and Problem Management
• Collaborate with stakeholders to identify solution options aligned to business priorities and standard platform functionality
• Facilitate workshops and engage with stakeholders across multiple business areas and technical teams
• Support functional, integration and user acceptance testing activities across technology initiatives
• Investigate system issues and recommend practical, scalable solution outcomes
• Contribute to process improvement initiatives aligned with enterprise systems and operational best practice
• Develop documentation including technical specifications, interface designs and standard operating procedures
• Work collaboratively with project teams, ICT stakeholders and vendors to support successful project delivery

What Goodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
• Salary packaging benefits available through AccessPay (eligibility applies)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years

You’ll bring to the table:

• 3+ years’ experience in the design, implementation or rollout of SuccessFactors solutions
• Strong understanding of ITIL processes including Incident, Change, Request and Problem Management
• Experience gathering, analysing and documenting business and technical requirements
• Demonstrated experience developing technical specifications and supporting enterprise system integrations
• Knowledge of SaaS platforms, delivery frameworks and enterprise technology environments
• Experience facilitating workshops and engaging stakeholders across multiple business areas and levels
• Strong analytical, problem-solving and stakeholder management capability
• Ability to recommend scalable solutions aligned to standard platform functionality and best practice
• Experience working with project and collaboration tools such as Monday.com, Teams, Azure DevOps and Visio
• Knowledge of Agile, Iterative or Waterfall delivery methodologies
• Experience implementing IT knowledge management databases within SuccessFactors will be highly regarded
• Degree qualification in Information Technology or related discipline, or equivalent practical experience
• Current QLD Working with Children Check or willingness to obtain

How to apply

Click ‘Apply Now' and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.