Job Description

The ICT Support Specialist plays a crucial role in ensuring the smooth operation of IT systems and services within our organisation. Based in Tomago, New South Wales, this permanent full-time position is essential for providing technical support, troubleshooting issues, and maintaining the integrity of our IT infrastructure. The successful candidate will contribute to enhancing user experience and operational efficiency, making this role vital for our ongoing success in the IT industry.

Responsibilities:

• Provide first and second-line support to users, resolving technical issues in a timely manner.
• Install, configure, and maintain hardware and software systems.
• Monitor and manage IT systems to ensure optimal performance and security.
• Assist in the implementation of IT projects and upgrades.
• Document technical processes and user guides for reference.
• Collaborate with other IT team members to improve service delivery.
• Conduct training sessions for staff on new technologies and systems.

Qualifications:

• Diploma in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support role, preferably in a similar environment.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with ITIL practices is an advantage.
• Due to the nature of the work and associated security obligations, Australian citizenship is a mandatory requirement for this role.