Background and Organizational Context

The ICT team plays a crucial role in the Country Office (CO), as reliance on digital technology continues to increase across all CO operations, projects, and programs. The team drives UNDP's digital transformation efforts in the CO to improve the enablement, utilization, and deployment of technology solutions that help the CO implement new ways of doing business, work smarter and more efficiently, and ultimately improve how it delivers value to UNDP partners, stakeholders, and beneficiaries.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Position Purpose

Under the guidance and direct supervision of the Operations Manager, the ICT Clerk provides ICT and administrative support services to the ICT unit and provides daily technical support to users of information management tools and technology infrastructure in the Country Office. The ICT Clerk promotes a client-oriented approach.

The ICT Clerk works in close collaboration with Programme, Operations, and projects teams in the CO and UNDP HQ staff to resolve ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Key Duties and Accountabilities

1.) Support implementation of ICT management systems and strategies.

Example of Duties:

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the office environment.
• Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
• Provide ICT help desk support to colleagues in other agencies
• Provide input to the result-oriented Unit workplan.

2.) Ensure effective functioning ICT Systems Management and Technical Support

Example of Duties:

• Perform specific technical functions, including changing hardware components (disks, memories, network wiring, power sources, etc.), routine repairs, and assistance in installing commercial and in-house software and upgrades on a timely basis.
• Support users with file backup and restoration, virus detection and removal, and troubleshooting of network-related issues.
• Conduct regular functionality checks of ICT equipment used in the office and ensure proper servicing, maintenance, and repair for smooth operations.
• Liaise with the project/country office ICT and Operations teams to ensure alignment with organizational ICT policies and standards.
• Ensure timely verification of licenses and monitor software/system expiration dates.
• Maintain ICT Unit files and logs.
• Provide IT and AV support during project events (trainings, workshops, conferences) to ensure smooth digital connectivity and presentation readiness.
• Support logistical operations of the project, including procurement of IT and office supplies and ensuring timely delivery.

3.) Maintain ICT Unit files and logs.

Example of Duties:

• Maintain an up-to-date inventory of hardware, software, and confidential materials.
• Maintain proper records of all IT and non-IT equipment, ensuring tagging, tracking, and safekeeping of project assets.
• Assist with backup and restoration procedures, maintaining backup logs and organizing off-site storage of backups.
• Coordinate with vendors for maintenance, repair, and servicing of IT and office equipment.

4.) Support network administration

Example of Duties:

• Assist in cloud-based backup and restoration procedures for local drives.
• Provide support to users in virus detection, removal, and prevention.
• Respond to user needs and questions regarding network access.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts.
• Maintain ICT Unit files and logs.

5.) Ensure facilitation of knowledge building and knowledge sharing in the CO.

Example of Duties:

• Participate and assist in the organization of training for the CO staff on ICT issues.
• Provide contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Supervisory/Managerial Responsibilities: None

Education

• Secondary education is required with formal training in IT systems, business software (Microsoft Office) and web-based applications. Certifications in ICDL, ITIL and/or MCP are an asset. Or
• University degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Experience, Knowledge, and Skills

Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience that includes network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.

• Experience working with user-centered designs and conducting user research and testing is an asset.
• Experience in analyzing requisition from clients and coordination with vendors for maintenance, repair, and servicing of IT equipment and office assets.
• Experience in monitoring file server traffic, usage and performance on a regular basis.
• Experience in preparating office inventory, physical verification according to the inventory list & generating report.
• Experience in vendor management and ensure smooth supply chain
• Experience in network administration, support to management of hardware and software platforms, telecommunications facilities.

Language Requirements

• Fluency in spoken and written Spanish is required
• Fluency in the national language of the duty station is required for local staff.

Competencies Core

• Achieve Results LEVEL 1: Plans and monitors own work, pays attention to details, deliver quality work by deadline
• Think Innovatively LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Business Direction & Strategy

• System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business Development

• Human-centered Design: Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process

Business Management

• Communication: Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience; Ability to manage communications internally and externally, through media, social media, and other appropriate channels.

Partnership management

• Relationship management: Ability to engage with a wide range of public and private partners Co-creation, build, sustain and/or strengthen working relations, trust and mutual understanding.

General (across the functions)

• Event planning and execution: Ability to plan, manage and execute of public and private events to ensure that they support and amplify individual communications and advocacy initiatives, as well as UNDP's overall brand and mandate.

Digital & Innovation

• Co-creation: Ability to design and facilitate a process that enables a diverse group of stakeholders to solve a common problem, develop a practice, or create knowledge together. Ability to embrace diversity, work with a diverse group of stakeholders understand their interests, perspectives and views and tap into to them as a source for creativity. Ability to facilitate processes and create conditions that are open for diverse inputs, stimulate collaboration and sharing.

Information Management & Technology

• User Experience and Business Analyst: Capacity to translate efficiently user needs into IT requirements around human-centered design.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

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