ICT Support Analyst – Helpdesk

Tewhiwhingamahi | The opportunity

The Beca ICT team plays a critical role in delivering technology solutions andsupportservices to the Beca business. The team works collaboratively across our global centers in the planning and delivery of an IT support network thatmaintainsa progressive and technologically agile culture.

As our business grows, we have an opportunity for a resilient and customer focused graduate Helpdesk Support to provide IT Support in ourAucklandoffice.  Reporting to the HelpdeskManager based in Auckland. You will be primarily responsible for resolving user requests via the phone. This is a busy ICT support role that covers a widespectrumand training will be provided for the successful candidate.

Key role elements will include:

• Providing 1st and 2nd level support for user requests andpromptly resolvevarious software and hardware issuesacross the business.

• Strongfocus onownership,problem-solving,and end-to-endresolution.

• Being familiar withOffice 365, Windows, EntraID, Active directory,Configuration Manager, Intune,Security, file and directory permissions, adding/deletingusers, etc. 

• Deliverahigh-qualitystandard ofservicestointernalandexternalclients

• Manage,prioritiseor escalate, Incidents and Service Requests aiming tomaintaina high levelof customer satisfaction

• Provide end-user IT support for hardware and software

Mōuake| About You

This position will liaise with and support a diverse business witha large rangeof differingrequirementsso your ability to communicate to a large audience andanticipateneeds will bevery important The following skills will berequiredfor the role:

• Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience's varying levels of understanding and background 

• Understand anddemonstratethe importance of excellent customer service

• Excellentproblem solvingskills 

• A passion for Information Technology and have general IT knowledge gained through education or experience

• Strongorganisationalskills with good attention to detail 

• Be self-motivated and ability in punctuality, time management,presentationand administration 

Kotāmātouheihoatu| What we offer

A career with Beca will provide you with:

• Build your skills through our extensive Professional development training programs

• Shareholding opportunities

• A supportive and caring work environment where you can bring your whole self to work

• Flexible working arrangements to balance your personal / family commitments

• Opportunities to learn from our industry specialists and technical gurus across the Asia-Pacific

• Wellbeing and volunteer leave

• Enhanced parental leave with up to22 weeksfull paid leave after the birth or placement of your child, inclusive of all genders

• Discounted insurances including health, life, and income protection

Beca prides itself on supporting a diverse and inclusive culture – open to inputs from creative people of all genders, ethnicity, identity,thoughtand experiences.

Mōmātou | About us

Beca is one of Asia Pacific’s largest independent advisory, design, and engineering consultancies. After a century of operation, we have grown from a family-owned business to one of the most progressive, client-centric professional services consultancies in our region. We have more than 4,000 employees in 25 offices around the world and have delivered projects in more than 70 countries.

‘Creative people together transforming our world’ is our vision. It reflects our culture, ouraspirations and our purpose - to makeeverydaybetter. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships and use our skills and systems to empower innovation; helping our clients shape communities,optimisetheir assets and streamline their operations. Find out more about us at www.beca.com

Tonoamai| Apply now

Ready to makeeverydaybetter? Apply now.