Damen

ICT staff (R-Drive Support) (Local preferred)

Damen  •  Socialist Republic of Vietnam (Onsite)  •  10 days ago
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Job Description

We offer you an Ocean of Possibilities Join our family.

About us

The goal of Damen Song Cam is to develop, design and construct a portfolio of tugboats, and high-speed crafts in the most effective and efficient manner. Primarily based on standardized & smart-customized designs. Damen Song Cam is fulfilling current and developing market demands, with well-balanced levels of quality, service, price, and delivery time; thereby providing optimal solutions for our clients. Our vessels are produced at our yards in Thien Huong ward, Hai Phong city, Vietnam as well as in other countries such as Singapore, China, Turkey and The Netherlands.

The role

We are looking for a motivated and detail-oriented Application Support professional to join our R-Drive support team. In this role, you will act as a bridge between the IT department and business units such as QC and HSEQ, ensuring the effective use, configuration, and maintenance of the R-Drive system.

You will be responsible for first-line user support, user and access management, project setup, system data hygiene, ticket handling via ServiceNow, and general application administration. This position is ideal for candidates who combine a solid understanding of business processes with a strong affinity for IT applications

Key accountabilities

Your tasks are the following:

  • Manage user accounts and access rights within the R-Drive system, ensuring data security and user clarity;
  • Configure andmaintainproject structures in R-Drive according to business needs;
  • Ensure “system hygiene” by following up on form/project closures andmaintainingdata cleanliness;
  • Providefirst-line support log, resolve or escalate incidents and service requests;
  • Draft and update user manuals and training documentation;
  • Help implement and manage a ticket handling flow viaServiceNow , including follow-up and reporting;
  • Coordinate with users and suppliers to troubleshoot issues and deploy new or updated features;
  • Conduct or coordinate testing of new releases, documentresultsand ensure smooth handover to users;
  • Support user onboarding and provide basic training on how to use the system effectively.

Qualifications & Requirements

To be successful in this role you bring:

  • An education in HSEQ, QC, PM or business processes with an understanding/interestin IT Application support;
  • 2+ years of experience in application support, IT business support, or similar roles;
  • Strong command ofEnglish , both written and spoken, for internal and international communication;
  • Good understanding ofbusiness processes , especially inproject management, QC, and HSE environments;
  • Demonstrated affinity withIT applications and system-based work;
  • Strongproblem-solving skills and analytical thinking;
  • Organized, precise, and tidy working style;
  • Ability to work independently with minimal supervision;
  • Willingness to travel occasionally,mainly withinVietnam.

What we offer

Here at Damen, we realize supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That’s why we continually invest in your development. Damen offers you:

  • a dynamic international working environment focusing on technology and innovation;
  • a competitive salary;
  • holiday bonus, Tet bonus, quarter bonus;
  • monthly fuel allowance;
  • 24/7 insurance + health insurance for employee and spouse
  • social insurance
  • business trip allowance (if any);
  • continuous focus on professional and personal development through training programs.

Other

Damen Song Cam does not approve of a commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.


Recruiter:

Tran Duc Vuong (Trần Đức Vượng)

Email:

vuong.tran.duc@damen.com

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.

Damen

About Damen

Oceans, seas, lakes and rivers offer growing possibilities in the areas of trade, food, energy and recreation. To ensure global prosperity for next generations and keep the earth habitable with an ever-increasing population, it is essential to utilise and protect these possibilities as efficiently and responsibly as possible.

Damen provides unprecedented maritime solutions for this, through design, shipbuilding, ship repair and related services. We offer versatile platforms that enable our customers to be successful and that raise the standard in terms of safety, reliability, efficiency and sustainability. We want to become the most sustainable shipbuilders in the world.

In the previous century, we revolutionized shipbuilding. Thanks to standardisation, we were able to supply our customers with better ships, faster. More than 90 years and 6,500 ships later, the importance of standardisation is only increasing in the light of zero-emissions and digitalisation.

We do not build our ships alone, but together with an extensive network from the international maritime cluster. We firmly believe in the power of sharing. It means that we also use our craftsmanship to build platforms on production facilities that are not ours. In this way, through knowledge transfer, we not only contribute to better, safer and more eco-friendly ships, but also to sustainable local development and prosperity.

We are a family owned business and stand for fellowship, craftsmanship, entrepreneurship and stewardship. Our playing field is the world. Our horizon is the long term. We firmly believe in our team, but also in the strength of the individual. Each colleague is an entrepreneur, focused on ensuring truly satisfied clients and making our contribution to a better world. In every aspect of our business the next generation is our starting point.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Gorinchem, NL
Year Founded
Unknown
Website
damen.com
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