Job Description

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

ICT Specialist 1 sets up and monitors small computer and communication infrastructures with remote supervision from a qualified superior in the division/region.

Accountabilities & functional responsibilities

• Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
• Allocates equipment in an efficient manner, taking into account users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Places orders for parts, equipment and tools, locally or in Geneva, according to standing procedures and in collaboration with the administration and logistics.
• Handles relations with the internet service provider regarding fees, level of service, etc., in collaboration with the administration.
• Keeps technical documentation up to date for all IT installations.

People management responsibilities

No

Scope & impact

• Workplace services and first-level user support.
• Geographical remit: local or country level.

Relationships

• Internally, interacts with ICRC employees.
• Externally, interacts with local suppliers.

Certifications / Education required

• University Degree or equivalent.
• Good command (spoken and written) of English.
• Good ICT knowledge.

Professional experience required

• Minimum 2 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

Additional information

• Location: Sana'a
• Job level: B1
• Length of assignment: one year-extendable
• Type of position: Resident
• Application deadline: 15/04/2026
• Female candidates are highly encouraged to apply