YOUR MISSION
• Provide 1st and 2nd line support for incidents, service requests and user enquiries
• Support Microsoft Windows 11 and Microsoft 365 environments
• Manage user accounts and access rights in Active Directory and Microsoft Entra ID
• Support remote users through VPN, Microsoft Teams and collaboration tools
• Handle and resolve tickets using IT Service Management processes
• Maintain and contribute to knowledge base documentation
• Support mobile devices and end-user workplace technologies
• Collaborate with technical teams to ensure timely resolution of issues
• Deliver excellent customer service in an international environment
YOUR EXPERIENCE & TALENTS
• Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role
• Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments
• Experience administering Active Directory, Entra ID and Exchange Online environments
• Familiarity with ITSM tools, preferably Jira Service Management
• Experience supporting remote collaboration solutions and user access management
• Excellent troubleshooting and communication skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Fluent English, both written and spoken
The following would be considered an asset:
• ITIL Foundation certification
• Microsoft certifications
• Experience with Microsoft Intune and Mobile Device Management
• Experience in Space organisations or highly regulated environments
BENEFITS OFFERED BY CROWDCONSULTANTS
Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness
Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best
Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you
Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income
Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional
PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Alejandra or Daniela at: +49 30 233 291 747 / 759
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000
We are a cross-industry and cross-functional management and personnel consultancy leveraging the growing number of highly qualified full-time and part-time freelancers and the potential of digitisation in order to offer advisory and implementation support in a sustainable, more agile manner and with more attractive conditions for customers and employees.
We have received several awards for our unique work and business model as Pioneer in Consulting 4.0 and New Work. CROWDCONSULTANTS means:
- Cross-generational co-working as partners instead of hierarchies
- Agile, on-demand "crowdsourcing" of skills, specifically tailored to our clients' needs instead of a fixed pool of consultants
- Flexible, fabulous place to work instead of a traditional company setup
- Digitization and Sharing Economy Principles instead of costly physical infrastructure
Our recent client engagements have been focused on:
- Recruiting and employer branding
- Startup support
- Project, Program and Change Management
- Digitization, IT transformation and process optimization.
We look forward to contact requests from and engaging with:
- Startups whose growth we accompany very success-based
- larger companies seeking agile, professional support for transformation projects
- Former top managers who enjoy contributing their expertise to our projects as interim managers or expert advisors.
- Digital natives and "technoholics" who want to work on exciting projects in direct collaboration with experienced professionals.
CROWDCONSULTANTS 360 GmbH
Akazienstraße 3a · 10823 Berlin, Germany
Tel: +49 30 233 291 740
Managing Director: Damiano Albrecht
Commercial Register: HRB 177846B, AG Berlin-Charlottenburg
