Uplyft are seeking an experienced ICT Operations Specialist to join our team.
Uplyft (formerly Wanslea) is a leading provider of services for children, young people, and families across Western Australia. Founded in 1943, we have now expanded to offer a wide range of programs and services that support children, young people and families at every stage of life.
Why join Uplyft?
At Uplyft, your work makes a real difference. You won’t just have a job — you will support children, young people, and families, helping to build safer, stronger, and more resilient communities.
We value people who bring their whole selves to work. Our team reflects our commitment to diversity, inclusion, and collaboration, where differences are celebrated and every voice matters.
Joining Uplyft means being part of a professional, purpose-driven organisation where your skills, ideas, and compassion help transform lives every day.
The ICT Operations Specialist provides day-to-day ICT support across Uplyft’s multi-site environment and is the primary point of contact for staff ICT support. The role provides first and second line support, taking ownership of incidents and service requests through to resolution while ensuring technology is reliable, secure and fit for purpose.
Reporting to the Manager ICT, the role works closely with the Systems Administrator, Managed Service Provider (MSP) and ICT vendors to support users, systems and ICT projects. Responsibilities include end-user device provisioning and support, joiner/mover/leaver administration, business applications, telephony, mobile devices, printers, meeting-room technology, connectivity troubleshooting and ICT asset management.
The role provides on-site support across Uplyft’s metropolitan and regional locations, manages assigned work through the ITSM platform and maintains accurate records and documentation.
The position requires strong organisation, customer service and problem-solving skills, with the flexibility to travel and undertake occasional approved after-hours or weekend work when operationally required.
We're looking for someone who brings a proactive, customer-focused approach.
Submit your current resume and a concise cover letter addressing the full selection criteria as provided in the Position Description.
For any queries please contact Skye Upton 08 9245 2441.
To learn more about Uplyft visit: http://www.uplyft.org.au.
Applications close: 4 September 2026
Uplyft reserves the right to close applications at any time, therefore we encourage you to submit your application as soon as possible.
Uplyft encourages applicants from all backgrounds and does not discriminate in regards to race, colour, gender, sexual orientation, age, ability, marital status, family or carer responsibilities, pregnancy, religion, political opinion, national extraction or social origin.
Uplyft is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
