We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Your day-to-day activities may include the following:
· Troubleshoots and resolves hardware and software issues
· Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager
· Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines
· Escalates issues to higher level of support as needed
· Document, track, and monitor problems to ensure timely resolution
· Loads desktops with the Acquire-approved image and applications
· Ensures hardware accessories are functional and usable
· Provides physical presence and support during incidents
· Assists on projects, changes, implementations as front-end support for end users
· Other ad-hoc tasks related to technology that the immediate manager may assign
Join the A-Team and experience the A-Life!
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
