Job Description

Central Highlands Water is a major regional employer, and we want you to join us!

About us

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

At Central Highlands Water, we believe technology should make people's working lives easier, more productive and more enjoyable. As an ICT Modern Workplace Officer, you’ll combine strong technical capability with an exceptional focus on customer experience.

We are looking for someone who enjoys building relationships, brings positive energy to every interaction, and genuinely cares about creating outstanding experiences for the people they support. You will be a trusted partner to our employees, someone who is approachable, engaging and committed to finding solutions that make a difference.

You bring energy, enthusiasm and a customer first mindset, and you're equally comfortable assisting someone with a simple question as you are helping solve a complex technical issue.

As part of a small and highly collaborative team, you'll enjoy variety, take ownership, and have the opportunity to contribute across a broad range of technologies and services.

No two days are the same at CHW. A glimpse of what you'll be doing:

• Deliver exceptional service desk and end-user support experiences.
• Support and administer Microsoft technologies including Intune, Entra and Microsoft 365.
• Help maintain secure, reliable and compliant endpoint environments.
• Work closely with stakeholders across the business to improve technology services.
• Contribute to technology projects and service improvement initiatives.
• Play an active role in shaping how ICT services are delivered across CHW.

About you

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

• A passion for customer service and customer experience.
• Strong communication and relationship-building skills.
• Demonstrated experience administering and supporting modern Microsoft platforms, including Intune, Entra ID, Microsoft Defender, endpoint security, application management, device compliance and vulnerability remediation.
• Experience supporting users in an ICT environment.
• A proactive approach to problem-solving and continuous improvement.
• A willingness to learn, adapt and work across a diverse technology landscape.

For a full list of responsibilities, skills, experience and qualifications, please refer to the Position Description.

What's in it for you?

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community!

We're offering a supportive environment and offer a huge range of employee options and benefits. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you! To submit your application, click on APPLY to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed!

• Please ensure you provide a cover letter and your resume.
• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Applicants are encouraged to apply early, as applications will be assessed upon receipt and the position will be filled once a suitable candidate is identified.

Have questions?

For a confidential chat about the role, please contact Bridget Clark on 0428 725 983.

Applications close 5pm Friday 28 August 2026.

• Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
• This role may be subject to a probation period.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Bridget Clark.

If you need a copy of this advertisement in an accessible format, please email applications@chw.net.au

At CHW we are dedicated to supporting our team's physical and mental wellbeing. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.