Job Description

About the Role

We have an exciting opportunity for a customer focused individual to provide in-person technical support to our wider business and implement project-based work. This work will include resolving complex technical issues and ensuring that our ICT services are running reliably for our staff onsite.

This is a critical role with possibilities to add value to our business and to promote a professional service culture across ICT. Building on your experience and working alongside a talented team that thrives on teamwork and having fun, whilst never compromising on delivering great customer service and getting the job done right!

On a day-to-day basis you will be providing technical support (hardware and software) for our staff as well as participating in/implementing continuous improvement projects. You'll have the opportunity to make the most of your technical, incident and problem management skills and your eye for improvement to identify gaps and changing needs around capacity and performance.

About You

• Able to create a clear understanding of impact of ICT on the business and the interdependencies of ICT systems
• Excellent proven people skills
• Customer service focused
• Excellent communication skills
• Intermediate Project management skills
• Excellent time management, planning and reporting
• Team focused and awareness of team dynamics

Skills and experience

• 3+ years experience in Microsoft technologies in a large business environment – Active Directory, Azure, Intune, Autopilot, Microsoft 365, Teams (Certifications preferred)
• Experience in imaging, deploying and supporting multiple types of hardware such as printers, laptops, desktops, solid state industrial PCs, label printers, taking these through the entire hardware lifecycle.
• A mindset of continuous improvement, using and being able to adapt to tried and tested processes such as LEAN.
• Ability to train and mentor other staff in ICT as well as the wider business.
• Diploma or Bachelor of Information Systems, Computer Science, or similar fields.
• ITIL, A+, and Network+/CCNA certifications would be also be advantageous.

Working With Us

Care to join a supportive environment?Fisher & Paykel Healthcare foster an inclusive work environment founded on our culture of care and cooperation. Here you’ll have the trust and support to generate ideas, solve problems and do your best work, while enjoying some of our perks and benefits:

• Employee share purchase scheme

• Discretionary bi-annual Profit share

• Life, Critical illness and Income Protection Insurance

• Discounted Health Insurance

• In-house training programs from external providers

• Annual Salary Review

About Us

Fisher & Paykel Healthcare is a world leader in the design, manufacture, and marketing of medical devices, exporting to over 120 countries globally.

Our commitment to care unites us. Here, we’re driven to improve patient care and outcomes through inspired and world-leading healthcare solutions.

Care to join us? Apply today

We focus on nurturing a positive and inclusive culture based on trust and respect. In New Zealand, our employee-led communities, Spectra (Rainbow), Manaaki (Māori) and WISE (Women in Science & Engineering) among others play an important role in this culture. We also have a commitment to creating a positive lasting impact on society, shown by our support of New Zealand organisations such as Te Uru Tangata – Centre for Workplace Inclusion, Pride Pledge and Global Women.

We are dedicated to designing our recruitment process with care and empathy to support all candidates, regardless of identity, background, and experiences. Should you require support or adjustments during our process, please let us know at recruit@fphcare.co.nz

Requisition ID: 6053
Posting end date: ​ 16/01/2026