Job Description

ICT Exam Support Officer

About us

The Australian Medical Council’s purpose is to ensure that the standards of education, training and assessment of the medical profession promote and protect the health of the Australian community.

Our commitment to diversity and inclusion in the workplace.

The AMC aims for a diverse workforce, so that we reflect the Australian community we serve. We believe that diversity improves ideas and results in better outcomes. Our employment policies reflect our commitment to diversity and inclusion. The AMC works closely with Aboriginal and/or Torres Strait Islander and Māori stakeholders and is committed to ensuring a working environment that is inclusive and culturally safe at all times. All staff are required to participate in ongoing cultural safety training.

About the opportunity

As an ICT Exam Support Officer, you will provide Level 1 ICT and technical support to help ensure the reliable delivery of AMC Clinical Examinations, including in-person and video conference-based examinations. This role supports AMC staff, contractors, exam teams and stakeholders through timely, professional and practical ICT support.

In this role, you will:

• Provide Level 1 ICT support during AMC Clinical Examinations, helping to maintain business continuity and minimise disruption to examination delivery.
• Troubleshoot and resolve routine technical issues across computers, software, hardware, systems and user access, escalating more complex matters where required.
• Support desktop, audio-visual and video conferencing systems, including equipment checks, software deployment, peripheral setup and basic system administration tasks.
• Maintain accurate support records, user guides, documentation and knowledge base information to support consistent ICT service delivery.
• Work collaboratively with ICT and operational teams to support continuous improvement, effective service delivery and a respectful, culturally safe workplace.

About you

You will be a motivated and customer-focused ICT professional who enjoys solving problems, supporting users and working in a busy operational environment. This role would suit someone early in their ICT career, including a recent graduate or someone with relevant experience in IT support.

You will bring:

• Skills in installing, testing, troubleshooting and maintaining PCs, printers, software, hardware and related ICT systems.
• Experience in a customer-facing role, preferably providing technical support or advice to end users.
• Basic knowledge of Windows troubleshooting, Microsoft desktop and server operating systems, and general ICT support practices.
• Strong communication, teamwork and problem-solving skills, with the ability to respond to issues in a calm, methodical and timely manner.
• A genuine interest in developing your ICT career, with either a completed or current ICT qualification, or at least one year of relevant IT experience, desirable.

A flexible approach to working hours is required, as the role may include occasional weekend work in line with examination schedules.

What’s in it for you?

• Contribute to the quality of medical education and healthcare in Australia.
• Work in a dynamic environment with a supportive and high-performing team.
• Access generous leave policies, including an annual AMC Wellbeing Day.
• Benefit from training and professional development opportunities, including LinkedIn Learning.
• Access flexitime, annual salary reviews, WPI increases and salary sacrificing options.

Eligibility

To be eligible for this role, you must:

• Have the right to live and work in Australia.
• Declare that you are not an active or current AMC candidate.
• Declare no affiliation with an AMC bridging course or ongoing coaching or mentoring of International Medical Graduates.

How to apply

If you are interested in applying, please submit your resume and a cover letter outlining your interest in and suitability for the role.

Applications close on Fri 31st July 2026.

The Australian Medical Council reserves the right to close this vacancy prior to the advertised closing date should a suitable candidate be identified.