Job Description

The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.

The analyst partners closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, data‑driven solutions that support business growth and customer experience.

Key Responsibilities:

Business Requirements & Analysis

• Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
• Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
• Define and document business rules
• Support backlog refinement and prioritization in collaboration with Product Owners.

Stakeholder & Cross‑Functional Collaboration

• Act as the primary liaison between business stakeholders and ICT vendor teams.
• Partner with Product Management, Operations, Finance and external vendors as needed.
• Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.

Solution Design & Delivery Support

• Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
• Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
• Assist with release readiness, documentation, and post‑launch support activities.

Data, Systems & Process Enablement

• Support data management activities
• Identify process gaps and improvement opportunities across business and system workflows.
• Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making.

Continuous Improvement & Innovation

• Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable.
• Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.

Qualifications

Basic Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Minimum 5 years of working experience in IT Systems, with experience in Salesforce
• Proven experience as a Business Analyst within ICT / IT‑driven environments.
• Minimum 3 years programming experience.
• Strong requirements gathering, documentation, and stakeholder management skills.
• Experience working with cross‑functional teams and agile or hybrid delivery models.
• Excellent communication, analytical, and problem‑solving abilities.

Preferred Qualifications:

• Experience in Aftersales and /or Fleet