About the Role
We are seeking an ICT Associate Support Engineer to join our ICT team in a part-time permanent capacity. This role provides first-level technical support across desktop systems, end-user devices, and related ICT services, helping ensure smooth day-to-day operations across Parkerville Children and Youth Care. The position is based across Burswood, Armadale, Midland, and other sites as required, one day per week.
You will be the first point of contact for users needing technical assistance, offering prompt troubleshooting, break/fix support, and guidance with hardware, software, and cloud-based systems. The role also involves maintaining the Standard Operating Environment, supporting ICT assets, and assisting with mobile device management.
About You
You are a practical, service-focused ICT professional who enjoys solving problems and helping others. You communicate clearly, work well under pressure, and can manage competing priorities while maintaining a strong focus on service quality.
You are comfortable working in a fast-paced environment and understand the importance of reliable, secure, and responsive ICT support. You bring a professional approach to user support and can build positive working relationships with internal clients and stakeholders.
You Will Bring
Why Join Us?
Parkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.
We hope to hear from you by 4:00pm, Wednesday, 17th April. Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.
Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.
Our Commitment to Child Safety and Inclusion
Parkerville Children and Youth Care Inc. complies with the National Principles for Child Safe Organisations and is committed to fostering a safe, inclusive, and respectful workplace for all.
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and bring their culture, wisdom, and community knowledge to our team.
This recruitment process may also be used to create a pool of suitable candidates for similar roles that may arise over the next 12 months. Applications placed in the pool will be actively considered for these future vacancies.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
