Job Description

Role Information

We're looking for a customer-focused, organised, and proactive ICS Assistant to join our Patient Services team and play a vital role in supporting patients, pharmacies, hospitals, and healthcare professionals across international markets.

This is a home based role, in Germany and we are seeking a fluent German speaker

We are seeking an experienced Customer Service Assistant with proven B2B experience in a regulatory environment.

Why Join Sciensus?

This is more than a customer service role. You'll be the trusted point of contact for key healthcare stakeholders, helping ensure patients receive the treatment and support they need while building strong relationships across multiple European markets.

What You'll Be Doing

Acting as the primary contact for hospitals, pharmacies, wholesalers and consultants within your assigned countries.
Managing and developing relationships with healthcare accounts, creating and implementing account plans through CRM systems
Providing expert operational support to pharmaceutical partners and internal teams including Commercial, Logistics, Finance and Quality.
Delivering valuable market insights, trends and business analytics to support growth and continuous improvement
Ensuring customer orders, enquiries and complaints are handled efficiently, professionally and with empathy.
Becoming the voice of the customer by sharing feedback and identifying opportunities to enhance service delivery and customer experience.

What We're Looking For

We're seeking someone who thrives in a fast-paced international environment and genuinely enjoys helping people.

You'll have:

Strong organisational and problem-solving skills.
Excellent verbal and written communication abilities.
A proactive, positive attitude with a strong sense of ownership.
Great customer service skills and the ability to handle sensitive situations professionally.
Experience in customer service, account management, or a similar client-facing role.
Confidence using IT systems and CRM platforms.
Healthcare industry experience is advantageous but not essential.

ICS Assistant (1).pdf

Who are we?

Sciensus is a proven life sciences solutions partner with more than 30 years' experience navigating and unlocking the complex European healthcare ecosystem.
We maximise patient access to medicines, accelerate product launches and drive long-term commercial success for our partners.
Through a skilled team of over 500 licensed clinical staff and 1,650 colleagues globally, we work at the intersection of clinical excellence, patient experience and healthcare innovation. We support patients living with cancer, chronic conditions and rare diseases ‒ helping them access the life-changing treatments they need, wherever they are.

Our Values

We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK’s leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.

We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.

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