In Bangladesh, NRC responds to the needs of Rohingya refugees residing in camps in Cox's Bazar, as well as vulnerable host communities affected by the protracted humanitarian situation. The response operates in a complex environment characterised by high population density, limited access to basic services, legal and administrative barriers, and ongoing protection risks for displaced populations.
The Information, Counselling and Legal Assistance (ICLA) programme is a core competency within NRC Bangladesh, focusing on supporting refugees and host communities to access their rights through legal information, counselling, legal assistance, collaborative dispute resolution, and support related to housing, land and property (HLP) rights, civil documentation, and access to essential services. The ICLA programme in Cox's Bazar is an established component of NRC's response, implemented through static and mobile service delivery modalities, including helpdesks, hubs and legal clinics, with a strong emphasis on case management, community engagement, and safe and inclusive programming.
The ICLA Technical Assistant will support effective ICLA service delivery in line with ICLA SOPs, with a focus on case management support, field implementation, community engagement, documentation and reporting. Legal information, counselling, legal assistance, referrals, including HLP-related services and CDR will be supported as part of the overall case management and service delivery process, under the guidance of the Team Leader, Coordinator and Project Manager, while ensuring confidentiality, informed consent, data protection and do-no-harm principles.
Support the delivery of ICLA case management services in line with ICLA SOPs, including legal information, legal counselling, legal assistance, referrals, follow-up and documentation.
Support field-level implementation of ICLA activities, including outreach, information sessions, helpdesk, hub and mobile legal clinic services.
Contribute to the identification, documentation and reporting of legal, HLP, civil documentation, protection and access-related concerns affecting refugees and host communities.
Support Collaborative Dispute Resolution and community engagement activities, including coordination with community structures and relevant stakeholders.
Maintain accurate case files, activity records, referral documentation, trackers and other programme documents as required.
Support data collection, verification, reporting and information management processes to ensure timely and accurate programme reporting.
Support coordination and referral follow-up with NRC teams, service providers, community representatives and relevant camp-level stakeholders.
Ensure confidentiality, informed consent, data protection, safe referral, accountability and do-no-harm principles are applied throughout ICLA service delivery.
Support the proper use, documentation and management of IEC materials, activity materials and field-level records in line with NRC procedures.
Competencies
Professional competencies:
Context/ Specific skills, knowledge and experience:
LL. B from a recognised university; enrolment as an Advocate will be an advantage. A degree in a related field (e.g. social sciences, human rights, development studies) will also be considered.
Good understanding of refugee protection, legal identity-civil documentation, HLP rights, access to justice, ADR (alternative dispute resolution) and SIP (safe and inclusive programming).
Knowledge of relevant Bangladesh legal, policy and administrative frameworks affecting refugees and host communities.
Digital literacy, with confident use of Microsoft Office (including Excel), Kobo Toolbox, and digital case management platforms for case documentation, data collection and reporting.
At least 01 year of professional experience working with displaced refugees, vulnerable or host communities; prior involvement in the Rohingya response will be an advantage
Oral proficiency in Chittagonian/Rohingya dialect will be an advantage.
Behavioural competencies:
What we offer:
Important information about the application process
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.
NRC works in Cox’s Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
