Role and Responsibilities
The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community.
Generic Responsibilities
Ensure adherence to NRC policies and donor requirements in daily tasks
Share feedback with supervisors on challenges encountered during activities
Cooperate with relevant partners and local authorities as directed by supervisors
Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action
Assist in identifying and registering beneficiaries as instructed by ICLA staff
Demonstrate commitment to NRC’s mission, vision, and values
Specific responsibilities:
Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer.
Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers.
Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets.
Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed.
Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer
Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks.
Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
Any other task relevant to the position as requested by the line manager.
Generic professional competencies
Basic communication and interpersonal skills
Ability to follow instructions, organize tasks, and meet deadlines
Context-related skills, knowledge, and experience
Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset
Basic experience interacting with community members and local authorities is an asset
Basic administrative and record-keeping skills
Fluency in English and local language skills will be considered an asset
Personal Qualities:
Good interpersonal skills
Ability to work as part of a team
Willingness to learn and follow guidance
Flexible and adaptable
Basic communication skills
Positive and respectful attitude
Behavioural competencies
Working cooperatively with others and building positive working relationships
Communicating in a clear and respectful manner
NRC only advertises job openings in the organization website through Ethiojobs, and any advertisements published on other websites or social media do not represent our organization.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
