Purpose of the role
The Information, Counseling and Legal Assistance (ICLA) Information Field Assistant is a challenging humanitarian position responsible for direct provision of information and counseling, as well as support of legal assistance to refugees. This position is based out of NRC North Lebanon office located in Arqa in the Akkar governorate of Lebanon, with daily field presence across locations in Akkar and the North.
What you will do
Ensure adherence to NRC policies and donor requirements.
Implement weekly, monthly and quarterly work plans.
Coordinate with relevant partners.
Supervise and train ICLA Information Focal Points.
Prepare periodic activity reports and other documents as required.
Support mapping, research and assessment exercises.
Carries out related mainstreaming of protection in programme daily implementation as per the NRC’s Protection mainstreaming guidelines and ensures reporting any breaches/concerns to the line manager for proper action.
Ensure that all protection related cases detected are referred to the referral focal point concerned and to the related Protection Coordinator.
Specifically, you will;
Conduct individual and group information sessions as outreach ICLA services with identified communities throughout the North
Organize and support legal counseling sessions for refugees
Follow case management procedures
Follow data management procedures
Assist in the sensitization of the Syrian and Palestinian Refugees from Syria and host communities on the existing ICLA activities
Prepare the relevant mapping (including written format) of relevant services being provided by other actors in the North
Conduct regular assessments (including focus groups, interviews, questionnaires) in identified areas, with a focus on understanding the situation for refugee and host communities
Prepare weekly and monthly work plans and outreach schedules
Assist in preparing information documents for target communities
Receive technical input from ICLA Legal Officers and Technical Team
Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project
Monitor and follow-up on the quality of services provided during the outreach activities
Have a clear idea about activities other institutions working in the same area are carrying out with displaced Syrians and Palestinian Refugees from Syria, as agreed with Supervisor, attend coordination and protection meetings
Assist in contributing to the development of referral mechanisms in collaboration with other NGOs, ICLA team and NRC managers.
Maintain archiving system up to date (both in hardcopies and electronically) and pay special attention to the filing of legal cases.
Professional competencies
Bachelor’s degree in law, International Relations, Social Sciences or related
Minimum of 1 year of relevant work experience
Experience working in similar positions in the humanitarian / development sector
Experience in legal and/or protection work in a humanitarian context
Experience of providing information and counselling services
Experience of community sensitization
Ability to communicate effectively orally in Arabic (essential) and in English (desirable)
Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint
Behavioral competencies
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
