Job Description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time - Permanent
Salary (CAD): $49,700 - $58,500 (Commensurate with experience)
Location: Ottawa (Hybrid work model) | Toronto (Hybrid work model)
ABOUT THE ROLE:
Note that this job posting is for an existing vacancy.
The ICHSC Associate is an important position within the ICHSC, Surgical & Diagnostic team at Health Standards Organization, reporting to the Program Manager. This position is an entry level role where you will be responsible for providing administrative and operational support delivering our programs with surgical/medical and diagnostic imaging clients.
The ICHSC Associate will manage critical timelines, organize data, coordinate logistics, and ensure smooth operational execution at all stages in our program delivery. You will manage multiple priorities, and client needs while contributing to process improvement and managing efficient workflows within the ICHSC, Surgical & Diagnostic team.
Main Responsibilities:
• Participate in program planning and implementation to support client needs.
• Providing client support, responding to inquiries and troubleshooting issues quickly.
• Coordinate logistics for on-site surveys and inspections.
• Edit, format and quality check reports and documents.
• Manage and update client contact information.
• Maintain the internal CRM database for efficient access to information.
• Support our client Service Level Agreements (SLAs), including tracking renewal cycles.
• Organize and facilitate meetings, including preparing agendas and follow-up reports.
• Offer clients end-user support and administrator guidance when accessing HSO’s digital platforms and applications.
Must Have Qualifications:
• College Diploma or University Degree in Business Administration, Healthcare, or a related field, with equivalent experience.
• 3+ years of progressive and varied experience in client services preferably in healthcare or social services.
• Outstanding interpersonal and communication skills.
• Strong organizational and time management abilities with great attention to detail.
• Proficiency in Microsoft 365 (PowerPoint, Word, Excel, SharePoint) and Smartsheet.
Desired Qualifications:
• Familiarity with health accreditation programs, healthcare standards and patient safety processes.
• Clinical experience (Surgical or Diagnostic Labs is an asset).
• Working knowledge of CRM tools.

WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
• Complete our orientation program and learn about HSO’s values and mission.
• Set performance and learning objectives in collaboration with your manager.
• Meet regularly with your manager to discuss progress and accountabilities.
• Take on assigned initiatives or projects for your role.
What We Can Offer To You:
• Competitive compensation and benefits.
• Time off programs, including office closure during the last week of December.
• Professional development support.
• A culture that values psychological safety, inclusion, and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.
We are proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.