Job Description

Mercier Consultancy is excited to announce openings for Icelandic Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to make your transition smoother! We are seeking proactive individuals who are enthusiastic about providing exceptional customer service to our Icelandic-speaking clients.

As a Customer Service Representative, you will handle inquiries from our Icelandic-speaking customers, troubleshoot issues, and ensure a seamless customer experience. Your role is crucial in building strong relationships and fostering customer loyalty.

Responsibilities

• Deliver superior customer service in Icelandic and English across various communication channels
• Effectively address and resolve customer inquiries and concerns
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with other departments to ensure timely and effective solutions to customer issues
• Gather feedback from customers to help improve overall service quality
• Stay informed about company products and services to provide knowledgeable assistance
• Engage in continuous training to develop and refine your customer service skills

Requirements

• Fluency in Icelandic and English, with excellent communication abilities
• Prior experience in customer service is preferred but not mandatory
• Strong problem-solving skills and a focus on customer satisfaction
• Able to manage multiple tasks in a dynamic environment
• Exceptional attention to detail and strong organizational skills
• Passionate about delivering an excellent customer experience
• Knowledge of CRM systems and customer support tools is a plus

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more