Job Description

Ice Rink Supervisor (Seasonal)

📍 Yorkshire Garden Centres Ice Rink

📅 Seasonal Contract - Immediate Start to 3rd January (Closed Christmas Day and New Year's Day)

Help Lead the Magic This Christmas!

We're looking for a confident, hands-on Ice Rink Supervisor to support the successful day-to-day operation of our busy seasonal ice rink. Working closely with the Ice Rink Manager, you'll help lead a team of around 8 Ice Rink Assistants, ensuring every guest enjoys a safe, memorable and festive experience.

This is a fantastic opportunity for someone with supervisory or team-leading experience who enjoys working in a fast-paced customer-focused environment and thrives when no two days are the same.

What You'll Be Doing

As Ice Rink Supervisor, you'll be a key part of the operation, helping to:

• Support and motivate a team of Ice Rink Assistants throughout the season
• Lead from the front with a hands-on approach during busy operational periods
• Deal confidently with escalated customer enquiries and resolve issues quickly and professionally
• Support daily staffing requirements, including helping to cover unexpected absences and finding practical solutions to operational challenges
• Provide coaching, guidance and encouragement to team members during peak trading periods
• Help create a positive, engaging and supportive team culture
• Assist with introductory people management activities, including wellbeing check-ins, return-to-work discussions and general team support
• Ensure high standards of safety, customer service and presentation are maintained at all times
• Support the Ice Rink Manager with the smooth running of an often fully-booked attraction during the festive season

What We're Looking For

We're keen to hear from candidates who:

✅ Have previous Team Leader or Supervisor experience

✅ Are confident leading and motivating a team

✅ Have excellent customer service skills and experience handling customer queries or complaints ✅ Can remain calm and solution-focused under pressure

✅ Are organised, proactive and able to make decisions quickly

✅ Enjoy working as part of a team in a fast-paced environment

✅ Are flexible and able to work weekends, evenings and peak Christmas trading periods

Experience within leisure, hospitality, retail, attractions or customer-facing environments would be advantageous but is not essential.

What's in It for You?

• The opportunity to be part of one of Yorkshire's most popular festive attractions
• A fun, fast-paced and rewarding seasonal role
• The chance to develop your leadership and people management skills
• Supportive management team and great colleagues
• Staff discount across Yorkshire Garden Centres

Apply today and help us create a magical festive season on the ice. ⛸️❄️🎄