Job Description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination, it is a place where exceptional hospitality, seasonal magic, and memorable experiences come together. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge, and our vibrant winter ice rink, every space reflects the unique character and energy of our property.

At The Ben, luxury is more than a standard, it is a mindset. As an Ice Rink Door Person for our seasonal Winter Wonderland ice skating rink, you serve as the first impression and welcoming host to one of West Palm Beach’s most anticipated holiday experiences. You bring our elevated hospitality to life right at the rink's edge, greeting skaters and spectators with genuine warmth, managing entry and ticket check-ins with poise, and setting a joyful, polished tone from the moment guests step up to the ice. Whether answering questions about skate rentals and session times, guiding crowd flow during peak skating hours, or seamlessly coordinating with our team to maintain a safe, festive, and inviting environment, your presence ensures every guest’s Winter Wonderland experience starts on a high note.

We are looking for individuals who bring passion, energy, professionalism, and a genuine desire to make holiday magic happen. In this seasonal role, you will be an essential part of a collaborative team that values individuality, celebrates great service, and empowers you to bring your best self to work every day. At The Ben, you don't simply work in luxury, you become part of what makes it exceptional.

Learn more about our collection of experiences:

The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com/

Job Overview

Behind every memorable winter experience is a team dedicated to making the magic happen. As an Ice Rink Door Person, you play an essential role in creating a welcoming, safe, and seamless entry experience, ensuring guests feel valued from the moment they arrive at Winter Wonderland. This engaging position combines warm hospitality, proactive crowd management, and attentive service to set a joyful tone in a dynamic outdoor environment.

From greeting arriving skaters and verifying tickets or wristbands to guiding guest flow and answering questions about rink policies and skate rentals, your welcoming presence directly contributes to the success of the operation. Success in this role requires strong communication skills, attention to detail, and the ability to maintain poise while supporting a fast-paced team environment. Every guest greeted, every queue managed smoothly, and every detail addressed helps create a safe, enjoyable, and memorable experience for everyone who steps up to the ice.

Responsibilities

• Welcome guests warmly upon arrival to set a positive, energetic, and festive tone for their Winter Wonderland experience.
• Execute guest check-in by scanning tickets, verifying session passes, and checking wristbands quickly and accurately.
• Direct crowd flow near the entryway to keep waiting lines organized and maintain clear, safe pathways for all guests.
• Communicate rink guidelines and safety rules clearly to skaters and spectators prior to entering the rink area.
• Assist with waivers by guiding guests through required digital waiver forms and directing them toward the skate rental station.
• Maintain entry presentation by keeping the door area, queue stanchions, and surrounding outdoor threshold clean and organized.
• Coordinate operational needs with rink attendants, rental staff, technicians, and hotel security in real time.
• Deliver attentive support to families, first-time skaters, and guests requiring special accessibility accommodations.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 year Customer Service preferred.

Knowledge/Skills

• Consistently deliver warm, polished, and high-energy luxury hospitality in an outdoor seasonal environment.
• Proficiency in POS and ticketing systems to execute rapid, accurate ticket scans, wristband checks, and digital waiver verification.
• Apply effective crowd management practices to maintain safe line flow, organize waiting areas, and prevent entry bottlenecks during peak sessions.
• Utilize strong verbal communication skills to interact professionally with diverse guests, families, and team members under high-volume conditions.
• Demonstrate situational awareness to monitor entryway hazards, observe crowd dynamics, and identify guests requiring extra assistance.
• Multi-tasking to operate efficiently in a fast-paced, outdoor setup for extended periods.
• Collaborate effectively across departments to maintain constant radio and verbal communication with rink attendants, technicians, and hotel security.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged Standing & Mobility: 90% or more of the shift requires standing, walking, and moving quickly between the entrance, queue lines, and skate preparation areas in an outdoor environment.
• Outdoor Climate Endurance: Ability to work outside for extended periods in varying Florida weather conditions, including humidity, sunlight, warm daytime temperatures, and cooler outdoor evening breezes.
• Bending & Kneeling: Frequent bending, crouching, and kneeling required to set up stanchions, assist guests with lower-level items, or pick up debris around the entryway.
• Lifting & Carrying: Occasional lifting, pushing, pulling, and carrying of venue equipment, stanchions, signage, or supply boxes weighing up to 25–30 lbs.
• Sensory & Verbal Demands: Must be able to speak clearly and hear effectively in high-volume, dynamic outdoor settings with ambient crowd noise and background music.

Environment

Prolonged standing at an outdoor workstation in South Florida's variable winter climate, transitioning between open-air environments and sheltered guest service entry points. Work outside 95%.