Job Description

The Ice Cream Parlor Manager is a full-time leadership role responsible for the day-to-day operations of our parlor. This individual will be leading a team of part-time employees while delivering an exceptional, community-centered customer experience. Our ideal candidate is a dependable, people-focused leader who is comfortable managing younger staff, thrives in a high traffic environment, and takes ownership in their workplace.

Key Responsibilities

• Model outstanding customer service. Handle escalated customer concerns professionally
• Monitor product inventory and place orders as needed
• Manage high-traffic periods efficiently, maintaining an organized and welcoming environment during peak hours
• Foster a positive, trusting, and inclusive workplace for all employees
• Build and maintain weekly employee schedules to ensure adequate coverage during all operating hours
• Lead the recruitment process for new parlor staff. Maintain appropriate staffing levels to meet customer demand
• Uphold standards for cleanliness, food safety, and operational efficiency at all times
• Maintain clear and timely communication with staff, leadership, and customers

Experience

• Prior experience in management, preferably in food service
• Strong organizational skills
• Weekend availability for on-call troubleshooting or coverage as required
• Must have the ability to stand, move, and remain on your feet for extended periods throughout the shift

Schedule

• 40 hours/week, Monday-Friday: weekend availability as needed

Pay: Dependent on experience, hourly

Job Type: Full time

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Thrift/retirement plan

Work Location In Person- Jefferson City, MO