Job Description

Ice Arena Desk Check In Monitor

QUALIFICATIONS:

• Strong leadership, problem-solving, and organizational skills to effectively manage the ice arena environment.
• Highly alert, attentive, and responsible, ensuring the safety and compliance of all patrons.
• Strong communication and interpersonal skills to engage with customers, enforce policies, and address concerns professionally.

POSITION PURPOSE:

The Ice Arena Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.

SPECIAL WORKING CONDITIONS:

• Part-time, non-benefited position with flexible scheduling.
• Shifts range from 2 to 6 hours and may include the following time slots:
  • Early morning shifts: 5:15 AM – 8:00 AM, 5:15 AM – 9:00 AM, 6:30 AM – 9:00 AM
  • Midday shifts (weekdays): 9:00 AM – 1:30 PM, 11:15 AM – 4:00 PM
  • Sunday evenings: (specific hours to be determined)
• Work involves exposure to cold temperatures inside the ice arena.

COMPENSATION & BENEFITS:

• Hourly Wage: $12.50 – 14.51 per hour
• Employee Perk: Free CHPRSA Family Membership

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions.
• Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment.
• Provide exceptional customer service by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner.
• Address conflicts or policy violations in a calm and authoritative manner, escalating issues to management as necessary.
• Ensure all participants check in before entering the ice and confirm that waivers or required payments have been completed.
• Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette.
• Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly.
• Assist with basic facility upkeep, such as ensuring common areas remain clean and organized.

Requirements

EXPERIENCE & QUALIFICATIONS:Minimum Requirements:

• Must be at least 18 years old to apply.
• Ability to work independently while maintaining awareness of the surrounding environment.
• Reliable and punctual, with a strong work ethic.

Preferred Qualifications:

• Prior experience in customer service, recreation, or an ice arena setting is a plus.
• Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions.

Training/Education/Certification:

• First Aid Certification from the American Red Cross or American Heart Association (must be obtained before the hire date).
• Applicants 18 years and older must pass a criminal background check before employment.