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Posted Job Title
ICA Freelance Visitor Services Attendant & Gallery Ambassador
Job Profile Title
Temporary Employee - Non-ExemptSupervisor: Elizabeth Chong
Email: ejchong@ica.upenn.edu
Title: ICA Freelance Visitor Services Attendant & Gallery Ambassador
Positions to be filled: 2
Hours Per Week: 4-20
The University of Pennsylvania’s Institute of Contemporary Art, Philadelphia (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador, beginning April 2026.
Visitor Services Attendants serve as the first point of contact for visitors and play a critical role in shaping the public’s experience of ICA. In their capacity as Gallery Ambassadors, individuals in this role also lead tours for a range of audiences, including K–12 students, adults, undergraduates, and graduate groups.
Working under the supervision of the Senior Visitor Services Coordinator, this position sets the tone for an exceptional guest experience through informed engagement, thoughtful facilitation, and confident front-of-house presence.
Primary Responsibilities
Providea high levelof service in greeting, orienting, andassistingICA visitors
Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
Process book and merchandise purchases
Complete book inventory and restock materials as needed
Maintain cleanliness, organization, and readiness of public spaces and the bookshop
Provide information andassistancerelated to ICA’s accessibility amenities
Assistguests during emergency egress, medical situations, or other unusual circumstances, following established protocols
Handle challenging interactions with professionalism, discretion, and sound judgment
Activelyparticipatein required trainings and continuously expand knowledge of ICA’s exhibitions, policies, and visitor services practices
Supportadditionalvisitor services and front-of-house needs as assigned
Skills & Qualifications
High school diploma or equivalent education and experiencerequired
1- 2years of relevant experience in customer or guest services, hospitality, event management, education, or protection services
Demonstrated interest in public engagement, education, and working with diverse audiences
Strong interpersonal and communication skills with an outgoing, professional demeanor
Ability to manage conflict and de-escalate challenging situations effectively
Capacity to remain calm and attentive during high-volume, high-stress, or unexpected situations
Strong organizational skills and attention to detail
Interest in art, museum education, or visitor experience; art background a plus
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Provost's Center
Pay Range
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law
Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Please note that benefit eligibility is determined/based on ACA guidelines.
