An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team – who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.

This is an excellent role for someone with an interest in finance and a keen eye for detail to join a dynamic and growing business. The successful candidate will demonstrate a high degree of accuracy and initiative and will be an excellent communicator who builds positive and successful relationships with stakeholders.

Based in our London office, you will benefit from the support of a longstanding professional team to support this next stage in your career and professional development.

You will support the day to day running of the bureau team by:

• Accessing Delinking and releasing premium to the Bureau markets.
• Reviewing bureau Power BI dashboards to release available items to the bureau for settlement.
• Review of incoming signings that have not auto matched in the IBA ledger.
• Responsibility for making premium payments (PPWs) to insurance underwriters to deadlines.
• Daily prioritisation and escalation of pending or suspected NOC activity liaising with all key stakeholders to ensure timely resolution. Review and diary management of mismatches and escalation of differences to the business to ensure timely resolution.
• Deliver exceptional client service (external and internal) by acting as a liaison for our clients or insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
• Responsibility for the reconciliation of accounts by working with clients, insurance underwriters, and brokers to ensure funds are collected, and ability to work efficiently in a fast-paced environment.
• Manage query escalation to Lockton’s broking divisions and within IBA, ensuring compliance with internal procedures and external regulatory requirements.
• Housekeeping, data, and record management. Maintain tracking systems and reports and ensure accurate data and record management.
• Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
• Provide cover to other team members and ad hoc duties when requested by management.
• Responsible for understanding, accepting, and promoting the Lockton culture, remaining consistent with the organization philosophies and mission statement.
• Dealing with credit control requests from insurers and providing responses on settlement.
• As required, involvement in the review and testing of internal processes and systems. This will include keeping up to date with market changes and assisting with testing for the Blueprint 2 London market changes, Brokasure, A4B system.
• Working with Lockton offshore accounts team on insurer processes NOC, PPW and premium query management.

You should have:

• A good understanding of the general and legal principles applicable to insurance, in particular FSA client money rules.
• A working knowledge of Microsoft Office suite, Excel, Brokasure BE/EA, Power BI and A4B. Experience of Delinking and Insurers Market Repository would be beneficial.
• Good numerical ability and an analytical mindset
• Adaptable and change orientated.
• Adopts right first-time approach.
• Works well as part of a team in support of other team colleagues.
• Ability to achieve set individual and team goals and objectives.
• Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers and other third-party providers representing Lockton in the highest professional manner.
• Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
• Analytical and problem-solving skills, including research and investigation.
• Good organisational skills, ability to manage time, prioritise and ensure that deadlines are met without compromising quality.

Lockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service. If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.