IAM Operations Engineer
The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.
Join us as an IAM Operations Engineer on our Cybersecurity team in Eldorado do Sul/RS, Brazil to do the best work of your career and make a profound social impact.
As an IAM Operations Engineer, you will be responsible for the operational support, optimization, planning, design, testing, and management of Identity & Access Management (IAM) tools and technologies. You will play a critical part in ensuring secure, reliable identity services across the enterprise by executing daily operational activities, contributing to design discussions, leading troubleshooting efforts, and supporting incident response workflows.
Working as part of a global team, you will help to ensure consistent operational execution, maintain strong technical documentation, improve IAM processes, and collaborate with cyber engineering, IT, and business application teams to enhance the organization’s identity security posture.
You will:
Oversee Incident, Change, Problem, and Knowledge Management processes and troubleshoot IAM tool and process issues such as sync and attribute errors, provisioning failures, authentication issues, and access workflow errors
Create and update detailed documentation (such as runbooks, SOPs, process flows, and knowledge articles) to support daily operations, cybersecurity programs, compliance needs, and audit readiness
Maintain and optimize tools, workflows, processes, reporting, and automation opportunities
Participate in tool and process reviews to identify improvements and evaluate emerging IAM technologies
Support upgrades, patches, migrations, and new integrations by creating and running test plans to ensure IAM capabilities function correctly and meet security requirements
3+ years of experience in IAM operations, IT operations, cybersecurity, or a related technical field
Hands-on experience with IAM platforms, such as:
Directory services (Active Directory, Entra ID)
Authentication & MFA platforms
Identity governance or access management tools
Working knowledge of IAM concepts (JML processes, RBAC, least privilege, access governance, SSO)
Strong technical troubleshooting and problem-solving skills
Strong communication skills, including English – written and spoken
Desirable Requirements
Experience supporting or configuring IAM tools such as SailPoint, Okta, CyberArk, Ping, or similar platforms
Familiarity with ITIL processes (Incident, Change, Problem Management)
Experience with security operations workflows or SOC collaboration
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 17 April 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
