Job Description

Position: IAM Access Provisioning Analyst - Junior

Number of hours: 40 hours / week
Schedule: EST

Key Responsibilities

• Process user access requests in accordance with approved Identity and Access Management (IAM) policies, procedures, and Service Level Agreements (SLAs).

• Provision, modify, and revoke user accounts and system access across enterprise applications, directories, and platforms.

• Perform user onboarding, role changes, and offboarding activities while ensuring appropriate access controls are maintained.

• Assist in role-based access control (RBAC) administration by assigning roles and permissions based on approved business requirements.

• Support periodic user access reviews, access certification campaigns, and segregation of duties (SoD) validation activities.

• Monitor IAM service requests, resolve routine access-related issues, and escalate complex requests to senior IAM team members.

• Maintain accurate documentation of access requests, provisioning activities, and operational procedures.

• Collaborate with application owners, HR, IT Operations, and Service Desk teams to ensure timely and accurate access provisioning.

• Support compliance and audit activities by preparing access reports and maintaining audit evidence.

• Participate in Agile ceremonies and contribute to process improvement initiatives where applicable.

• Follow information security policies, regulatory requirements, and identity governance standards.

• Escalate security risks, policy exceptions, and provisioning issues to senior IAM analysts when appropriate.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.

• 0–2 years of experience in Identity and Access Management (IAM), IT Support, Service Desk, Security Operations, or a related technical role.

• Basic understanding of Identity and Access Management (IAM) concepts, including user lifecycle management and Role-Based Access Control (RBAC).

• Familiarity with Active Directory, Microsoft Entra ID (Azure Active Directory), LDAP, or similar identity services.

• Basic understanding of authentication, authorization, and Multi-Factor Authentication (MFA).

• Familiarity with IT Service Management (ITSM) and ticketing tools such as ServiceNow, Jira, or Azure DevOps.

• Strong analytical, organizational, and problem-solving skills.

• Good written and verbal communication skills.

• Ability to work effectively under close guidance and daily supervision.

Preferred Certifications

• CompTIA Security+

• AWS Certified Cloud Practitioner

• Microsoft Azure Fundamentals (AZ-900)

• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

• ITIL Foundation

• Scrum Foundations

Technical Skills

• Identity & Access Management (IAM) Fundamentals

• User Access Provisioning & Deprovisioning

• Role-Based Access Control (RBAC)

• Active Directory & Microsoft Entra ID (Azure AD)

• Authentication & Multi-Factor Authentication (MFA)

• ITSM & Ticket Management (ServiceNow, Jira)

• Access Request & Approval Workflows

• User Lifecycle Management

• Security Policies & Compliance

• Microsoft Office & Reporting

• Documentation & Process Management

• Basic Cybersecurity Principles