“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITCCollections & Dispute ManagementTeam Lead- is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes.  

Key Responsibilities:

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactive engagement, negotiation, and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate

Dispute Management

• Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.

• Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.

• Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships.

• Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.

• Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments.

• Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.

• CPA, CMA,MBAand/or other financial certificationsispreferred

Experience and Skills Required:

• 4-6years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. 

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change ManagementSkills preferred

Required Knowledge, Skills, and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Fluent in English for communication, for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Strong collaboration,influencing,changeand communication skills withstrategicmindset.

Preferred Knowledge,Skillsand Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Knowledge of SAP systems

Foreign language capability is a plus

Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

Digital/ intelligent automation capabilities.

Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.