Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Collection & Dispute Management Analyst (PG24)

Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITC Collections & Dispute Management Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes. 

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.
• Manage non-disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters.
• Support management with ad‑hoc analysis, reporting, and special projects as required.

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Fluent in English for communication, for both oral and written Technology proficiency in Microsoft Office and ERP Excellent communication skills, with the ability to collaborate with a variety of stakeholders. Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Knowledge of SAP systems Foreign language capability is a plus

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented