At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class, cost-effective financialservices,and compliance—in a J&J way—to our Operating Companies around the world.

ITC Manager-is responsible formanagingday‑to‑dayoperations ofend‑to‑endInvoice‑to‑Cash(I2C) processes, includingcash applications, credit management, collections, and dispute resolution, for assigned businesses, clusters, or markets. The role focuses onoptimizingcash flow, reducing financial risk, and ensuring consistent delivery of I2C performance targets.

The Manager leads a team ofTeamLeads and/or individual contributors and partners closely with business stakeholders to ensure service delivery excellence, compliance, and continuous improvement.

Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes.  

Key Responsibilities:

Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

Maintain Operational Excellence

• Deliver operational results / KPIs as per targets (e.g.DSO; AR Aging; WOs; RDAs; Unapplied Cash)

• Manage senior stakeholders andBusiness Partnersin achieving targets andcommitments.

• Oversight – provides direction,guidance,andcollectionsstrategiesto theGI2C –Collectionsportfolioof a specificregion.

• Supports and providesexpertisefor business partnering(Finance, Customer service,logistics, FP&A, Pricingetc.)

• Dispute escalation – manage customer inquiries and provide resolution. Business partnering with CLS and other groups on updates and problem resolution

• Influences based on evidence-based decision making

• Identifiesgaps, builds technical and analytical capabilities, solution oriented

TalentManagement

• Attracts, develops, andretainstalent.

• Hasa strategic talent mindset and manages talent, onboarding,trainings, and coaching.

BeaTrustedBusinessPartner

• Drives change leadership

• Sets the tone and ensuresstrongcompliant environment

• Business partnering withCS/Deliver and BU/Commercial teams for a given region/sector,in order toprovideupdates andresolve problems

• Frequent internal company and external customer contacts. 

CreateGame-ChangingInnovation

• Ensures Invoice to Cash Organization is adhering to established processes and policies

• Performance management – conducts performance reviews and team meetings

• Designs and implements DE&I talent strategy

Qualifications:

Education

• A minimum of abachelor’slevel degree or equivalent isrequired, preferably in accounting or finance

• CPA, CMA,MBAand/or other financial certificationsispreferred

Required

• Generally, requiresmore than8Yearsof relevantWork Experience

• At least 4 years of Management / Supervisory experience ispreferred

• Ensurescompliance with all laws and regulations associated with duties and responsibilities

• Drives strategic imperatives that improve cash flow andmitigate risk

• Present results and strategies to senior leadership

• Influences and champions strategy and solutions

• Ability to frame clear& concisecommunication across all relevant stakeholders

• Ready tobe responsible fordelivering results. Comfortable accepting stretch goals and willing to make decisions even in ambiguous situations or with limitedinformation.

Preferred

• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience

• Digital/ intelligent automation capabilities

Other

• Candidates may be asked to work shifts to align with global assignments

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.