Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollow‑ups, customer engagement, negotiation, and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Dispute Analyst Subject Matter Expert (SME) for complex,high‑value, orhigh‑riskdisputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identifyand execute process improvement opportunities,utilizetechnology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection, dispute, andrevenue‑relatedmatters.

• Support management withad‑hocanalysis, reporting, and special projects asrequired

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.

• CPA, CMA,MBAand/or other financial certificationsispreferred

Experience and Skills Required:

• 2-4years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. 

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge, Skills, and Abilities:

• (Include any required computer skills, certifications, licenses, languages, etc.)

• Fluent in English for communication, for both oral and written

• Technologyproficiencyin Microsoft Office and ERP

• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.

• Teamwork spirit and can work under pressure

Preferred Knowledge,Skillsand Abilities:

• (Include any required computer skills, certifications, licenses, languages, etc.)

• Knowledge of SAP systems

• Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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