Job Description

Work Flexibility: Hybrid

Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment.

What you will do

• Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures
• Engage with customers via phone and email to gather information and clarify dispute details
• Record dispute cases accurately in systems and manage them through to resolution within defined workflows
• Create credit and debit notes in ERP systems to ensure accurate financial records
• Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence
• Identify root causes of disputes and implement corrective actions to reduce recurring issues
• Meet individual and team KPIs such as response time, productivity, and reduction of aged disputes
• Contribute to process improvements, maintain documentation, and support audit requests and reporting activities

What you will need

Required

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• Minimum 2 years of experience in I2C, O2C, Accounts Receivable, or dispute resolution
• Fluent English and French (written and spoken)

Preferred

• Experience with ERP or billing systems (e.g., SAP, Oracle, or similar platforms)
• Advanced proficiency in Microsoft Office tools

Salary information will be provided during the recruitment process.

Travel Percentage: 10%