Job Description

As part of the Business Excellence's Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience. He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimisation, focusing on the analysis and design of automated workflow, business processes re-engineering within Operational division. This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company's objectives. It also entails providing business support on system-related work activities to all stakeholders. The person plays a role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business. He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers' needs.

Key responsibilities include:

• Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes and recommend improvements.
• Responsible for bridging the gap between IT and Business Users to assess processes, determine requirements and deliver recommendations to stakeholders.
• Ensuring risk and compliance standards are followed for every changes.
• Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document.
• Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements.
• Access the feasibility, benefits and risks of new IT solutions; Recommend process improvements and ensure IT solution align with business needs and adherence to risk and compliance standards.
• Define test scope and formulate test plans, participate in user acceptance and update test results with proper documentation.
• Prepare user guide and conducts training to operational users on any new deployment.

Qualifications & Competencies

• Degree in Information Technology or Business Information Systems
• Minimum 2 to 5 years of working experience in business analysis and user acceptance testing in insurance domain.
• Candidates with working experience in Insurance operations and processing can be considered.
• Business Analysis skill in delivering business requirement process.
• Project management skill in executing and managing user acceptance testing and planning.
• Savvy in the application of latest technology
• Proactive, resourceful, and an effective facilitator with the ability to engage stakeholders across various business domains.
• Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work.
• Excellent oral and written communication including listening and dispute resolution skills.
• Demonstrate strong interpersonal and consultative skills.
• Strong multi-tasking skills and ability to perform under pressure and meet tight deadlines.