Job Description

Responsibilities

• Manage and oversee Business-As-Usual (BAU) activities to ensure application stability and operational efficiency

• Monitor critical systems and respond to alerts, resolving issues or escalating when necessary

• Investigate, troubleshoot, and resolve application incidents in collaboration with users, vendors, and internal teams

• Support application deployments, upgrades, patches, and release validation (including UAT)

• Coordinate with infrastructure teams on server, network, and system-related changes or upgrades

• Perform API testing and validation to support issue resolution and system integration

• Maintain accurate documentation for incidents, resolutions, and support procedures

• Ensure timely communication and coordination across stakeholders to minimize business impact

Requirements

• 2–4 years of experience in application support, IT operations, or technical support roles
• Strong analytical and problem-solving skills with hands-on troubleshooting experience

• Working knowledge of SQL and database concepts

• Familiarity with API testing tools such as Postman

• Understanding of application architecture, system integrations, and REST APIs

• Basic programming or scripting knowledge (e.g., Java, Python, JavaScript, or Shell)

• Experience with monitoring tools (e.g., Splunk, Dynatrace, AppDynamics) is an advantage

• Familiarity with Linux and/or Windows environments

• Exposure to cloud platforms (e.g., AWS, Azure, or GCP) is a plus

• Understanding of SDLC and incident management processes

• Strong communication and stakeholder management skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Diploma or Degree in Information Technology, Information Systems, or related field