Job Description

Location: Irving, TX (Onsite) |Full Time

As a Service Advisor, you’re one of the most important team members at Norm Reeves Hyundai/Genesis of Irving You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Must be fluent in Spanish
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Previous experience as a Service Advisor in a dealership setting preferred
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Honesty, empathy, and exceptional communication skills

Benefits & Employee Perks(Full-Time Employees)

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume– Upload your most recent version so we can see all you've accomplished

• Transitioning from Another Industry?– A cover letter helps! Use it to highlight transferable skills that make you a great fit

• Dress to Impress– First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key