Buying a house, and taking out a mortgage before that, is perhaps the most important financial decision in a person's life. In line with our purpose "Empowering people to stay a step ahead in life and in business", we want to help our customers make sustainable choices to be and remain financially healthy.
What does a Mortgage Advisor Central do
As a Mortgage Advisor Central, you help customers remotely with the financing of their housing wishes. You will work from one of our inspiring central locations (Bunnik, The Hague, Eindhoven, Zwolle and Zaandam) as well as from home. You will work intensively with your colleagues to make our customers' housing dreams come true. Helping as many homebuyers as possible to move forward sustainably in their home journey, where digital convenience and 'human touch' go hand in hand. This is what we work on every day with great passion.
What does your work look like
Appointments with (potential) customers are scheduled in your calendar. At the agreed time, you give advice via a video call. You can "make a connection remotely" like no other and know how to win the customer over to you and to ING with your enthusiasm. You get energy from speaking, guiding and advising many different customers at different times in their customer journey in a day. This requires flexibility, empathy and control over your agenda. You mainly speak to first-time buyers, those moving up the ladder and those who are refinancing, but also customers who want to increase their mortgage for sustainability or renovation. With extra 'skills' such as giving advice to expats, entrepreneurs and new construction projects, you can develop yourself further and help us to serve these customer groups even better. On average, you work one evening a week and one Saturday a month.
Every conversation is an opportunity
You know how to recharge for every conversation: another opportunity in which you help a customer with your knowledge and skills with tailor-made information and advice. This requires you to act quickly and to achieve maximum efficiency. It is your passion to win over as many customers as possible and thus achieve the financial ambitions together with your colleagues. You are also able to help a customer where financing is not appropriate in their financial health.
You make housing wishes come true
As a Central Mortgage Advisor, you are responsible for the entire mortgage process. From an orientation meeting to an advisory process up to and including passing by the notary. In the orientation phase, you give the customer the insights he/she needs to successfully make a purchase. You are proactive in offering help and tips, which relieves your customer of your worries. Once the customer has purchased, you enter the advisory process together. Then you give substance to the most appropriate advice across the board. Of course, you also help with a plan of action to become more sustainable and ensure that risks are covered. You elaborate this advice in a Personal Mortgage Advice in which you carefully record the starting points, the choices made and the risks.
You enjoy it when you have helped a customer with information in the first phase of the customer journey and thanks to you, they have realized a housing wish with ING. In this way, you also know how to motivate these customers to recommend you as an advisor and ING as a mortgage lender to their friends and acquaintances.
Your profile
Terms of employment and benefits
We want to make sure that you can find the right balance between your career and your private life.
The benefits of working at ING include:
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you
Questions
Please visit our Frequently Asked Questions section to find some answers on questions you might have.
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
