This is a remote position.
KATBOTZ
is seeking experienced Hypercare & Managed Services Consultants to support post-go-live operations, production support, issue resolution, and managed services activities for enterprise applications and transformation projects. The ideal candidate will have strong expertise in incident management, user support, system stabilization, stakeholder communication, and service delivery management in global enterprise environments.
Provide Hypercare and post-go-live support for enterprise applications and business systems.
Monitor production environments and ensure system stability and operational continuity.
Manage incident resolution, issue tracking, root cause analysis, and escalation coordination.
Collaborate with business users, technical teams, vendors, and project stakeholders to resolve production issues.
Support managed services operations, service requests, and ongoing maintenance activities.
Coordinate defect management, change requests, and release support activities.
Create and maintain SOPs, support documentation, knowledge articles, and operational runbooks.
Track SLAs, KPIs, and service delivery metrics to ensure high-quality support.
Support user training, knowledge transfer, and transition-to-support activities.
Participate in on-call support and overlapping US business hours as required.
10+ years of experience in Application Support, Managed Services, Production Support, or Hypercare Operations.
Strong experience supporting enterprise applications, ERP systems, or cloud-based platforms.
Knowledge of incident management, problem management, and change management processes.
Experience with ticketing and service management tools such as ServiceNow, JIRA, or Remedy.
Strong troubleshooting, analytical, and root cause analysis skills.
Experience coordinating with cross-functional technical and business teams.
Familiarity with cloud platforms such as Amazon AWS, Microsoft Azure, or Google GCP is preferred.
Excellent communication, stakeholder management, and documentation skills.
Ability to work independently in a remote environment.
Strong understanding of ITIL processes and service delivery best practices.
ITIL Certification or Service Management certifications preferred.
Experience supporting large-scale transformation or ERP implementation projects.
Exposure to DevOps, monitoring, and automation tools is a plus.
Experience working with global teams and enterprise clients.
KATBOTZ LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
Making Business Transformation Real
KATBOTZ is a business consulting and tech-innovation firm empowering enterprise transformation through SAP and next-generation digital solutions. With deep expertise in finance transformation, data integration, M&A advisory, and end-to-end project delivery, we help organizations reimagine possibilities, accelerate growth, and thrive in a smarter, more connected world. Backed by a network of 100+ consultants and domain experts, KATBOTZ combines global experience with deep industry insight across Life Sciences, High Tech, Consumer Goods, and Manufacturing.
Combining strategy, technology, and human capability, KATBOTZ drives organizations to simplify complexity, accelerate growth, and achieve continuous performance in a world defined by change and opportunity.
Our Core Focus Areas include:
Business Consulting: We are driving SAP S/4HANA transformations, optimizing financial and operational processes, and embedding analytics that enhance transparency, efficiency, and decision-making.
Technology & Innovation: We are creating intelligent ecosystems that connect SAP S/4HANA, SAP Analytics Cloud, and AI-powered dashboards for smarter control and faster insight. From CFO Dashboards to data conversion, migration, and pipelines, our goal is to create connected ecosystems that automate workflows, enhance visibility, and deliver real business value.
Education & Capability Building: We are empowering teams with the digital, ERP, and leadership capabilities needed to lead transformation confidently and sustainably.
Talent Solutions: We are providing specialized professionals through targeted recruitment and staff augmentation, ensuring every stage of delivery is supported by the right expertise.
Our approach unites deep expertise, lean delivery, and global scalability, helping enterprises modernize systems, strengthen financial control, and achieve lasting transformation.
