Job Description

About Novis:

Novis Healthcare is a leading Australian manufacturer and distributor of high-quality healthcare products for hospitals, aged care, home care, and disability markets. With over 20 years of industry experience, Novis partners with trusted international brands to deliver world-class solutions across Australia.

About the Role

We are seeking a motivated Hybrid Service Technician to join our Service and Rental Department. In this role, you will assist with the assessment, servicing, repair, cleaning, and maintenance of a wide range of healthcare equipment. You’ll also provide technical support and excellent customer service to ensure our customers receive the best possible experience. This is an excellent opportunity for someone with technical and mechanical skills who is eager to learn and grow within a supportive team environment.

Key Responsibilities

• Assess and complete service repairs within set timeframes.
• Carry out pre-installation assessments and equipment assembly.
• Inspect, clean, and maintain rental fleet equipment upon return.
• Diagnose and repair equipment, providing information for quotes and customer support.
• Manage and resolve customer enquiries and technical issues in a professional manner.
• Assist with workshop and onsite repairs as needed.
• Ensure compliance with workplace health and safety policies.

About You

We are looking for someone who is:

• Technically minded
• Comfortable using tools and following manuals/user guides.
• A strong communicator with excellent customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Empathetic and respectful when working with healthcare professionals, patients, and community customers.
• Proficient with Microsoft Office applications.

What We Offer

• Full training and ongoing support to develop your technical skills.
• A friendly, supportive team culture.
• The opportunity to build a rewarding career in the healthcare industry.
• Competitive salary and employee benefits.
• Work vehicle provided after successful probation period (Negotiable)

Requirements

• Full, valid Australian Drivers Licence with a clean record
• Ability to successfully complete a pre-employment physical assessment
• Fully vaccinated against Covid and Flu (proof required)
• Willingness to obtain (or already hold):

* National Police Check

* Working With Children Check

* NDIS Worker Screening Check

How to Apply

If you are looking to start or grow your career as a Service Technician submit your resume and a brief cover letter outlining your suitability for the role.

Please note: Only candidates who have working rights to work in Australia will be considered.