Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Accurately enter patient charges, diagnoses (ICD-10), procedures (CPT/HCPCS), modifiers, and units into billing systems.
Review charge documents for completeness, accuracy, and compliance prior to entry.
Identify and correct errors, discrepancies, and duplicate charges before claim submission.
Ensure charges align with provider documentation and payer requirements.
Maintain productivity and quality standards while meeting daily deadlines, especially during end-of-month (EOM).
Communicate effectively with internal teams (coding, billing, AR, leadership) to resolve charge-related issues.
Follow HIPAA guidelines and protect patient confidentiality at all times.
Adhere to departmental workflows, policies, and compliance standards.
Participate in audits, quality reviews, and ongoing training as assigned.
High school diploma or equivalent.
High attention to detail and accuracy.
Strong knowledge of medical terminology, CPT, ICD-10, and basic billing rules.
Ability to work efficiently in high-volume environments.
Proficiency in billing systems and electronic health records (e.g., Medgen, CareLogic, or similar).
Strong time management, organization, and communication skills.
Ability to work independently and collaboratively as part of a team.
Previous experience in healthcare charge entry, billing, or revenue cycle.
Understanding of payer guidelines and claim submission processes.
Experience meeting productivity and quality metrics
Working knowledge with allowable/contractual amounts, payment terminology, adjustments, identifying patient responsibility.
Have a daily impact on many lives
Excellent training if you are new to this field.
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Opportunity to save lives every day!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees
Since 2005, Crossroads has been at the forefront of treating patients with substance use disorder (SUD). Currently operating 100+ centers across nine states, we are a family of doctors, nurse practitioners, counselors and professionals dedicated to providing the most accessible and highest quality treatment options to combat the growing substance use epidemic.
We create individualized treatment plans that use evidence-based medication-assisted treatment and behavioral health therapies to help those with SUD pave their paths to recovery. The outcomes are often lifesaving and lead to significantly improved lives for our patients, their families and their communities.
